Priory Surgery
KS
Karlene S. 2 years ago • From Google
Bad
It's utterly disheartening. The true irony is that the doctors are genuinely kind and competent. No issues whatsoever with the medical professionals. However, the reception staff are abysmal. This isn't a recent development... it's been progressively deteriorating. I first registered with the surgery in 2017, completely unaware of the staff's poor attitude. I'm aware many patients despise interacting with them, and given the consistently poor Google reviews, I'm certain improvements are unlikely. My sole purpose in writing this is to caution others against joining this practice. Please seek an alternative with staff who aren't dismissive and discourteous. Think I'm exaggerating? Example one: I called when my nearly two-year-old was extremely unwell. I knew it wasn't a simple cold. I politely requested a doctor, suspecting scarlet fever due to an outbreak in our nursery. I was asked, "Can your daughter wait until tomorrow to see a doctor?" No, I responded. This is definitely urgent. I was met with an audible sigh. Then told a doctor would call back. She did indeed have scarlet fever. Example two: I received a telephone invitation for a 1:30 appointment. Arriving at 1:15, I found the door locked with a sign indicating the surgery was closed until 2. Peculiar. I knocked - no response. Tried the bell, which seemingly didn't work. Called the surgery - no answer. Eventually, a staff member emerged, suggesting I "bang hard on the door" to be heard. Absurd. Upon entering, I was confronted by an abrupt woman who claimed it was a telephone consultation and the messaging was unclear - implying it was my fault. When I attempted to explain, she retorted, "I didn't send the text." I have more examples. I dread falling ill. Dread it. We understand the NHS is struggling. That cannot be blamed on staff. But when the staff are less than pleasant, you want to avoid them. So here's my review: Avoid.
J K.