OK

Okay K. 10 years ago • From Google

Rating

Bad

Terrible reception ruins good medical practice

I regrettably must confirm the previously shared narrative from personal experience. During my registration inquiry, the head receptionist treated me with unjustified dismissiveness, as though I were an inconvenient interruption. Although I arrived precisely 10 minutes early as instructed, my subsequent interaction with an excellent nurse was preceded by a deeply unpleasant waiting room experience. The LCD public notice screen, rather than displaying health information, was filled with condescending, authoritarian directives that resembled instructions for misbehaving children. Despite completing my registration, I ultimately transferred my medical records to a nearby practice. The clinical staff may be competent, but the reception team's unprofessional conduct significantly damages the surgery's reputation. These substandard customer service practices urgently require management intervention and correction.

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