York Road Surgery
AA
Abdullah A. 4 years ago • From Google
Bad
I am a registered patient at York surgery, and while the doctors are genuinely kind, polite, and supportive, the receptionist staff is incredibly ineffective and indifferent. I cannot comprehend why they always seem eager to cut phone conversations short and abruptly dismiss patients, either by quickly hanging up or metaphorically shutting the door in your face when you're waiting in line. As is common during the COVID-19 pandemic, GP surgeries require patients to wait outside and be attended to externally unless they have a scheduled appointment. The receptionists consistently make patients wait endlessly on phone lines and in queues. If they are experiencing staff shortages, they should simply recruit more personnel - specifically, staff members who possess basic courtesy and are willing to listen attentively until a patient completes their explanation, rather than rushing to dispatch people as quickly as possible. The only reason this surgery retains any patients is because of the excellent doctors. If the entire staff mirrored the receptionists' attitude, I'm certain no one would choose to remain with their practice.
Meena V.