Lister House Surgery
Shahnawaz K. one year ago • From Google
Bad
Terrible reception ruins great doctors experience
I've consistently found the physicians at Lister House Surgery to be competent and prompt. My referral to a specialist was handled swiftly, which I truly value. However, the front desk personnel present a completely contrasting experience. During a recent call to inquire about my referral status, I encountered an exceptionally discourteous receptionist named Ami. Not only did she decline to provide assistance, but she also preemptively accused me of being disrespectful before summarily ending our conversation. Upon attempting to follow up and understand how to file a complaint, she again refused to help and terminated the call. The reception staff serve as the initial interaction point for patients, and their demeanor significantly impacts the overall experience. Regrettably, my encounter was deeply frustrating and demonstrated a profound lack of professionalism. The practice should carefully reevaluate their hiring practices for front desk personnel, as these individuals fundamentally represent the clinic's public image.
This medical facility is absolutely dreadful and ranks as the most terrible healthcare institution I've encountered. The front desk staff display an appalling lack of professionalism and courtesy...
Lister House Surgery
charlotte b.
I've been let down by the receptionists twice now, who can't seem to schedule me with the right nurse for my needs. Despite multiple confirmations, they still can't book me on a day when my specific..
Lister House Surgery
Cheryl E.
I'm not certain if the staff at the front desk has been updated, but the woman who assisted me was incredibly warm and delightful to interact with. She appeared genuinely empathetic and flexible..
Lister House Surgery
Natalia P.
There's this one front desk staff member who consistently appears irritated and disinterested. I couldn't identify her name, but I patiently waited for a return call, which I anticipated would take..
Lister House Surgery
Jodie B.
I've been a patient here without problems until recently. The reception staff have consistently demonstrated a complete lack of compassion and human understanding. Communicating with them feels like..
Lister House Surgery
Simran V.
Incompetent medical staff, completely useless. Avoid at all costs.
Lister House Surgery
Julia T.
The medical procedure went exceptionally well, and the staff consistently demonstrated a helpful and supportive approach throughout my experience.
Lister House Surgery
Rachael B.
It's disheartening to read all the critical feedback, as I've been a patient at this practice my entire life. Dr. Barrett, Dr. McDell, and Dr. Gohill are exceptional physicians, and if I could..
Lister House Surgery
Honey T.
It's an absolute emotional whirlwind here. And yes, my devoted online followers might try to track me down through this review. Except they can't. They're the type who enjoy Star Trek Picard, so..
Lister House Surgery
Lisa W.
I'm hesitant to award this medical practice even a single star, as it truly doesn't merit that much. To anyone considering this surgery center, I strongly advise against it - you will undoubtedly be..
Lister House Surgery
P S.
Staff at the front desk seem more focused on socializing amongst themselves than assisting patients. They exude an attitude of superiority and self-importance. Their lack of professionalism is..
Lister House Surgery
Olaitan A.
My initial consultation with this general practitioner last month was deeply disappointing. The medical professional completely disregarded the health issues I specifically came to discuss. There..
Lister House Surgery
Heidi Z.
Absolutely worthless. They persistently prescribed medications that provided zero relief. I've been battling a foot infection for more than 12 months. There was a brief period of improvement, but..
Lister House Surgery
Tom S.
I regret to report that the service quality at this medical practice is utterly abysmal. The primary obstacle is simply attempting to secure an appointment, which proves to be an incredibly..
Lister House Surgery
Katrina S.
I've been desperately attempting to reach someone at this medical practice for an entire day, and not a single person seems capable of picking up the phone. As a pregnant patient, I urgently need to..
Lister House Surgery
Ryan D.
I've encountered no medical practice as indifferent to patient welfare as this one. They have repeatedly caused harm and prescribed medications with dangerous side effects that could potentially be..
Lister House Surgery
Morticia M.
Front desk personnel lack proper customer service skills, displaying a highly unprofessional demeanor and approach to their roles.
Lister House Surgery
Donna L.
I had the pleasure of interacting with an exceptional receptionist named Kiera, who demonstrated extraordinary helpfulness that far surpassed my initial expectations. Her outstanding customer..
Lister House Surgery
Sam G.
I visited this GP practice for my initial consultation today. The physician seemed disengaged and appeared indifferent to my presence as a potential patient. This approach seems to contradict the..
Lister House Surgery
Lisa G.
I was stuck as number 2 in the queue for 40 minutes without any movement. During the surgical procedure, the staff seemed more interested in casual conversation than attending to patients. When I..
Lister House Surgery
EVELYN A.