SK

Shahnawaz K. one year ago • From Google

Rating

Bad

Terrible reception ruins great doctors experience

I've consistently found the physicians at Lister House Surgery to be competent and prompt. My referral to a specialist was handled swiftly, which I truly value. However, the front desk personnel present a completely contrasting experience. During a recent call to inquire about my referral status, I encountered an exceptionally discourteous receptionist named Ami. Not only did she decline to provide assistance, but she also preemptively accused me of being disrespectful before summarily ending our conversation. Upon attempting to follow up and understand how to file a complaint, she again refused to help and terminated the call. The reception staff serve as the initial interaction point for patients, and their demeanor significantly impacts the overall experience. Regrettably, my encounter was deeply frustrating and demonstrated a profound lack of professionalism. The practice should carefully reevaluate their hiring practices for front desk personnel, as these individuals fundamentally represent the clinic's public image.

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