MM

Martha M. 6 years ago • From Google

Rating

Bad

Terrible reception ruins potential quality healthcare experience

The reception staff are absolutely terrible, displaying an incredibly condescending and patronizing attitude, speaking as if they're medical experts and dispensing prescriptions over the telephone. I called at 8:30 seeking an urgent appointment and was offered a 5 o'clock slot or advised to travel to a walk-in centre 8 miles away, despite living just a minute from the surgery. While the doctors themselves are acceptable, the reception staff operate like strict security guards, preventing patient access or directing people to the pharmacy without proper medical assessment. I was prescribed antibiotics without any physical examination, blood test, swabs, or urine test - purely based on what the receptionist relayed to the doctors, as if they were speaking on my behalf. I was absolutely furious. Your patient care approach desperately needs a complete overhaul.

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