MA

Md A. 3 years ago • From Google

Rating

Bad

Terrible reception service ruined our hospital visit

I recently encountered extremely poor service at the reception desk. The blonde receptionist displayed a highly discourteous attitude when I sought information about my elderly relative's medical report. She subjected us to an extended wait and failed to offer any meaningful assistance, despite prior phone assurances about receiving an update. Her demeanor was unquestionably disrespectful and unprofessional. Her treatment was particularly insensitive towards elderly and Asian patients. Such substandard customer service significantly damages the reputation of the NHS, undermining the core principles of patient care and compassion.

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