Norwood Medical Centre
CI
Chloe I. 2 years ago • From Google
Bad
The receptionists are appalling, completely disregarding person-centered care principles. They consistently demonstrate a lack of knowledge about de-escalation techniques, appear untrained in mental health first aid, and seem incapable of effective workplace communication. They've repeatedly caused significant disruptions in my medication access, with medications that can trigger neurological symptoms if discontinued abruptly. I've experienced numerous instances of prescription delays, forcing me to repeatedly travel between pharmacies, even when prescriptions are meant to be on repeat. I absolutely cannot recommend this practice to anyone, especially those with mental health challenges. The staff consistently fail to support patients, often gaslighting emotional responses after creating situations that trigger distress through their inefficiency and disregard for agreed care arrangements. While some doctors are exceptional, others tend to stereotype patients, lag behind current medical research, and struggle to maintain professional composure when interacting with individuals experiencing emotional dysregulation, often appearing dismissive and unprofessional. The inconsistent doctor assignments are particularly problematic, with patient confidentiality frequently compromised. Constantly changing medical professionals means repeatedly rebuilding trust and medical understanding, resulting in fragmented and ineffective care plans.
Alt A.