MG

Marcus G. 4 years ago • From Google

Rating

Bad

Terrible reception staff ruin an otherwise great centre

The administrative side is absolutely abysmal, despite the excellent doctors. The receptionists deserve a negative rating. They're completely unhelpful. Getting through to them is nearly impossible - multiple calls required, and when you finally connect, you're 12th in the queue. After waiting half an hour, they claim no appointments are available for a week and suggest going to a hospital 30 minutes away. Routine appointments have a month-long waiting list. They constantly redirect you to a pharmacist and then tell you to call back another day, forcing you to restart the entire frustrating process. Only after complaining to the manager did they miraculously find an appointment. One receptionist kept emphasizing they have 23,000 patients, which raises the question: if you can't manage this volume, why accept so many? The medical centre has fantastic doctors, but the reception staff's terrible attitude completely undermines the entire experience.

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