IZ

Idrhys Z. 3 years ago • From Google

Rating

Poor

Terrible reception staff ruin good medical practice

After relocating to this medical practice from another borough where I previously received excellent service, I've consistently encountered discourteous reception staff. When attempting to register online, my details remained unfindable for an extended period, with the receptionist placing blame on me. My request for registration assistance was flatly denied, and despite being told I'd receive a response within a week, I heard nothing after several weeks. Upon returning to the surgery, I was again informed that I couldn't be located in their system. Although I'm now a registered patient, I can confirm the doctors are exceptionally compassionate and always strive to provide the best possible care. Conversely, the reception staff demonstrate appalling behavior - I've personally witnessed receptionists verbally attacking patients seeking help, speaking to them in an aggressive and disrespectful manner. I sincerely hope the reception staff will improve their interpersonal skills and adopt a more empathetic approach. Had their conduct been more professional, my review would have been significantly more positive. (2 Stars, solely due to the outstanding medical professionals)

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