Bharani Medical Centre
Nabs N. 2 years ago • From Google
Bad
Terrible reception staff ruin good medical practice
The medical professionals are decent, but the GP practice deserves a zero rating due to their abysmal reception staff. They are the most heartless, inconsiderate, useless, and unhelpful team imaginable, with zero communication skills. The oldest receptionist is particularly problematic - she's negative and militant, acting as if patients work for her instead of the other way around. I continuously receive messages prompting me to book an e-consultation for a blood test result, but the provided link is non-functional since the surgery doesn't accept online booking. The reception staff rigidly insist on calls made precisely at 8 am, after which they refuse all requests. It's either call at that exact moment or receive no support whatsoever. Last week, I visited in person and encountered the same receptionist who immediately claimed the system was down. When I challenged her, she remained negative regardless. The clinic manager was present and asked her to take my details and book an appointment when possible, and I submitted a repeat prescription form - neither of which were processed. The service from the reception staff is absolutely appalling. This ongoing issue has persisted for nearly two weeks, and I remain unable to book an appointment.
Unfortunately, I'm compelled to give one star, though this establishment hardly merits even that. I'm genuinely bewildered by how this operates as a medical practice. If you can navigate past the..
Bharani Medical Centre
Veronica G.
I'm absolutely furious that they've cherry-picked the sole positive review to showcase while completely disregarding the overwhelming 99% of genuine negative feedback. Aside from two employees—a..
Bharani Medical Centre
Jane D.
The physician personally visited my mother after her hospital discharge and proactively contacted the occupational therapist to arrange an assessment for her.
Bharani Medical Centre
666 6.
Professional and efficient service. The team swiftly addressed my medical needs. The general practitioner reached out to me promptly on the same day. I obtained my prescription medication the..
Bharani Medical Centre
Jenna K.
An absolute disaster in medical service. Unqualified personnel arbitrarily deciding patient appointment eligibility. The entire system is a complete mess. They should not even qualify for a single..
Bharani Medical Centre
yalda w.
Completely unacceptable! I've been attempting to contact them for three consecutive days, and not a single medical professional has returned my call. I'm forced to make multiple daily calls just to..
Bharani Medical Centre
RCNE R.
Completely disregards patient discomfort, shockingly poor service, their online consultation platform is ineffective, and securing an appointment slot seems impossible even when reaching out early..
Bharani Medical Centre
Gurpreet K.
The personnel here lack professionalism across the board. Whenever you attempt to contact them, scheduling an appointment seems impossible. The reception staff, particularly a woman named Aabru,..
Bharani Medical Centre
Peter C.
Extremely helpful and personable employees who provide top-notch service.
Bharani Medical Centre
Aya A.
The service here is absolutely terrible. I can never secure an appointment, and I'm left wondering why they even bother to operate. Their practices are so frustrating that this entire establishment..
Bharani Medical Centre
African q.
What happened to the fantastic doctor I once knew? I'm at a complete loss and deeply let down by the current state of affairs.
Bharani Medical Centre
Anique B.
I wish Dr Kumar would take note of this. I've been a patient at this practice since childhood, and the doctor who initially treated me is now seemingly unreachable. I'm experiencing significant..
Bharani Medical Centre
ReRe K.
Constantly stuck in queue, spending more than half an hour waiting. Their customer service is absolutely unacceptable.
Bharani Medical Centre
Zuni Z.
Oh my goodness. This establishment is absolutely dreadful beyond description. I cannot comprehend how such a subpar facility is affiliated with the NHS. The staff appears completely incompetent. It..
Bharani Medical Centre
Madeeha M.
I'd rate this zero stars if possible. After recently signing up, I'm already seeking alternative medical care. The service is abysmal - they consistently lack available appointments and their staff..
Bharani Medical Centre
Luke H.
Slightly behind the times, though the employees provide excellent assistance
Bharani Medical Centre
T S.
No combination of words could possibly capture the extensive spectrum of patient mistreatment and systemic negligence that permeates this particular NHS facility.
Bharani Medical Centre
Johnathan M.
I contacted this medical practice on behalf of my mother-in-law, and I'm absolutely appalled by their service. The staff's communication skills are terrible - they seem to struggle with speaking..
Bharani Medical Centre
Vijay K.
Reception staff are completely unresponsive. Their phone system constantly redirects you to an automated message claiming you're first in the queue. I've been attempting to schedule an appointment..
Bharani Medical Centre
Vicky J.
Dr Tripti conducted a phone consultation with me last Thursday and promptly processed a fitness note, but I'm still waiting for the administrative staff to send it over. I've submitted an..
Bharani Medical Centre
Missy E.