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Nabs N. one year ago • From Google

Rating

Bad

Terrible reception staff ruin good medical practice

The medical professionals are decent, but the GP practice deserves a zero rating due to their abysmal reception staff. They are the most heartless, inconsiderate, useless, and unhelpful team imaginable, with zero communication skills. The oldest receptionist is particularly problematic - she's negative and militant, acting as if patients work for her instead of the other way around. I continuously receive messages prompting me to book an e-consultation for a blood test result, but the provided link is non-functional since the surgery doesn't accept online booking. The reception staff rigidly insist on calls made precisely at 8 am, after which they refuse all requests. It's either call at that exact moment or receive no support whatsoever. Last week, I visited in person and encountered the same receptionist who immediately claimed the system was down. When I challenged her, she remained negative regardless. The clinic manager was present and asked her to take my details and book an appointment when possible, and I submitted a repeat prescription form - neither of which were processed. The service from the reception staff is absolutely appalling. This ongoing issue has persisted for nearly two weeks, and I remain unable to book an appointment.

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