NP

Natalia P. one year ago • From Google

Rating

Bad

Terrible reception staff ruin healthcare experience

I am writing to express my deep frustration with the consistently poor reception staff at your medical practice. Time and again, I have encountered receptionists who demonstrate rudeness, unprofessional conduct, and a clear lack of both competence and proper telephone communication skills. These repeated negative experiences have significantly undermined my ability to effectively interact with the practice, causing me considerable distress and making me feel unsupported in my attempts to access necessary healthcare services. I firmly believe that a healthcare environment should maintain a much higher standard of professional and courteous customer service. Given the ongoing nature of these issues, I feel compelled to escalate my concerns through appropriate channels. For other patients experiencing similar challenges, formal complaints can be lodged with NHS England via email at [email protected] or by calling 0300 311 22 33. Additionally, individuals may file complaints with the Care Quality Commission (CQC) through their official website.

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