Market Street Health Group
Natalia P. one year ago • From Google
Bad
Terrible reception staff ruin healthcare experience
I am writing to express my deep frustration with the consistently poor reception staff at your medical practice. Time and again, I have encountered receptionists who demonstrate rudeness, unprofessional conduct, and a clear lack of both competence and proper telephone communication skills. These repeated negative experiences have significantly undermined my ability to effectively interact with the practice, causing me considerable distress and making me feel unsupported in my attempts to access necessary healthcare services. I firmly believe that a healthcare environment should maintain a much higher standard of professional and courteous customer service. Given the ongoing nature of these issues, I feel compelled to escalate my concerns through appropriate channels. For other patients experiencing similar challenges, formal complaints can be lodged with NHS England via email at [email protected] or by calling 0300 311 22 33. Additionally, individuals may file complaints with the Care Quality Commission (CQC) through their official website.
This general practice is absolutely terrible in London, as securing an appointment requires waiting a minimum of one month. Their booking system is exclusively online and accessible only during a..
Market Street Health Group
mark d.
This medical practice desperately requires closure. Every employee lacks proper qualifications and professional training. Their incompetence is matched only by their unprofessional attitude. They..
Market Street Health Group
Nicholas O.
I am thoroughly impressed by the exceptional staff at this medical practice. The nursing team, particularly the HCA Shemona, have demonstrated remarkable compassion and support. The reception staff,..
Market Street Health Group
darren c.
The staff at this medical practice are truly exceptional, offering incredible support and compassion. When a minor concern arose, the practice manager addressed it with remarkable efficiency and..
Market Street Health Group
areeb s.
A truly subpar general practice clinic in the UK. The staff demonstrate a complete lack of professionalism, with virtually no available appointment slots. They appear utterly disinterested in..
Market Street Health Group
Raja K.
If I could rate this lower than zero, I would. As a 63-year-old patient seeking care during extended hours, I experienced a deeply frustrating encounter. Due to a road accident causing slight delay,..
Market Street Health Group
Bosnia E.
During my recent medical visits, I wanted to highlight a few positive experiences. The receptionist, who I think is named Tracy, was exceptionally professional and courteous. She provided clear..
Market Street Health Group
Diva A.
The most frustrating aspect is the terrible communication and customer support. The staff are incredibly unhelpful and discourteous. Scheduling an appointment is practically unattainable - I called..
Market Street Health Group
Taramoni H.
Always making excuses about lack of availability for scheduling appointments.
Market Street Health Group
denise o.
I visited Market Street for a patient access appointment, which seemed unnecessary since I had already been to a similar medical consultation last week with opticians who sent me a booking link. I..
Market Street Health Group
samil u.
The front desk staff seem more likely to spread germs than help you recover. Their lack of basic hygiene and apparent disregard for health protocols could potentially worsen your medical condition..
Market Street Health Group
shaz c.
I've consistently enjoyed my interactions with this medical practice. The general practitioners' reception staff have been top-notch. Scheduling appointments has been completely hassle-free.
Market Street Health Group
Kiell S.
This medical practice is so abysmal that I wish I could rate it even lower than zero. If any establishment in East Ham deserves demolition and redevelopment into residential units, it's this utterly..
Market Street Health Group
Jill B.
For decades, my mother and I have been loyal patients at Market Street, consistently experiencing excellent interactions with both medical staff and doctors. When my mum received her terminal..
Market Street Health Group
Mahmuda F.
The front desk staff displays an appalling lack of professionalism and interpersonal skills. Her communication is so abysmal that she urgently requires comprehensive customer service training or..
Market Street Health Group
Susan M.
Compassionate medical professionals who genuinely prioritize patient well-being
Market Street Health Group
Cockney C.
The employees at this Practice are incredibly supportive and diligent. Numerous times, I've waited in line and witnessed patients rudely yelling and using offensive language towards staff without..
Market Street Health Group
sarbjit s.
18th of June 2024 I encountered a physician this evening who displayed blatant racial prejudice, making me feel utterly insignificant and dismissed. They callously suggested I return to my general..
Market Street Health Group
Md I.
If I could assign a rating lower than zero stars, I absolutely would. This general practitioner is incredibly unprofessional. Every single receptionist demonstrates rudeness and a complete lack of..
Market Street Health Group
Momin B.
I've never encountered such a self-centered and inconsiderate staff at a GP center before. They show complete disregard for a child's well-being, even when the situation is deteriorating. It's truly..
Market Street Health Group
Nicolae D.