Crescent Providence Surgery
Joanna N. 11 months ago • From Google
Bad
Terrible reception staff ruined my medical experience
The reception staff at this practice consistently demonstrate a shockingly unprofessional and disrespectful approach when handling phone interactions. Without fail, every call I make is met with rudeness, dismissiveness, and a complete absence of compassion - even when I am reaching out with legitimate medical issues. Today's interaction was a perfect example of this ongoing problem. I was addressed in such an abrupt and callous manner that I was left feeling utterly demoralized, disregarded, and powerless, all while already struggling with my health. While I acknowledge that working in a medical front office can undoubtedly be challenging and that staff may occasionally encounter difficult patients, these circumstances do not justify the consistently poor treatment I have experienced. Patients, particularly those seeking medical assistance, fundamentally deserve to be treated with basic respect, empathy, and human dignity.
I'm truly grateful to Lydia for her compassionate care, attentiveness, and exceptional treatment during my visit. Her supportive approach lifted my spirits and gave me renewed optimism about healing..
Crescent Providence Surgery
D “.
I'm completely rescinding all my previous positive statements
Crescent Providence Surgery
billy s.
Despite past positive experiences with the staff, my interaction with a previous doctor regarding serious mental health concerns was deeply distressing. Instead of providing compassionate support,..
Crescent Providence Surgery
Graham F.
The medical team demonstrates exceptional compassion and professionalism when addressing personal concerns, and I strongly advocate for their commendation due to these praiseworthy qualities.
Crescent Providence Surgery
Luna K.
Appalling medical practice with reckless communication and dangerous medical advice. The clinic irresponsibly suggested a potential cancer diagnosis without substantial evidence. They also..
Crescent Providence Surgery
Paula H.
The physician was incredibly compassionate, dedicating substantial time to thoroughly understanding my mother's health concerns and carefully exploring the underlying issues. Truly exceptional care.
Crescent Providence Surgery
Stephen S.
Had interactions with two separate front desk staff members this afternoon. They were both incredibly pleasant and supportive. Much appreciation to them.
Crescent Providence Surgery
Georgia J.
Providence's medical team is truly exceptional. From the administrative personnel to the physicians and nursing staff, everyone demonstrates remarkable compassion and professionalism. Scheduling..
Crescent Providence Surgery
victoria w.
The staff at this establishment are truly delightful. Much appreciation!
Crescent Providence Surgery
Carl J.
Throughout my 21-year journey with Providence Surgery, I can confidently say the quality of care and level of professionalism has been absolutely outstanding. The front desk team consistently..
Crescent Providence Surgery
Sarai F.
We've been patients at this medical practice for approximately twelve months, and our experience has been consistently smooth. Scheduling appointments is straightforward, the front desk personnel..
Crescent Providence Surgery
Elena T.
Over the past couple of years, this medical facility has undergone remarkable enhancements. The front desk personnel are consistently warm and welcoming, and they've always been incredibly helpful..
Crescent Providence Surgery
Diamond M.
Absolute zero rating - steer clear! These general practitioners are completely incompetent and clueless about medical care. Hands down the most terrible healthcare encounter I've ever endured. I..
Crescent Providence Surgery
Arun S.
I'm thoroughly impressed by this medical facility, particularly Dr. GUPTA, who demonstrates remarkable empathy and genuine care. Both Dr. GUPTA and Dr. MUFEED exhibit exceptional clinical expertise..
Crescent Providence Surgery
FRASER E.
Contacted by a kind staff member regarding my new patient registration, I was initially anxious about potential medical complications. I feared I might need an urgent consultation. However, I was..
Crescent Providence Surgery
Rebecca S.
Dr. Taylor-Richards provided exceptional care for my chest infection. She was incredibly supportive and efficient, addressing my medical concerns with remarkable speed and professionalism.
Crescent Providence Surgery
Nicholas O.
Can't get anyone on the line, absolute nightmare service, and the front desk staff seems to enjoy picking on customers when they're already stressed. Zero empathy for patient well-being. You might..
Crescent Providence Surgery
Megan B.
Repeatedly failing to have my 8-month-old's prescription prepared on schedule, and the on-call physician incorrectly identified her condition as croup when she actually has tonsillitis.
Crescent Providence Surgery
Maggie L.
I extend my heartfelt gratitude to Dr Egbu and the entire Providence Surgery Team. I was genuinely impressed by Dr Egbu taking the time to personally call me regarding my recent blood work,..
Crescent Providence Surgery
viktoria s.
Scheduling an appointment through their phone system is incredibly challenging, with excessively long wait times to even reach reception. Their online consultation process is equally frustrating, as..
Crescent Providence Surgery
Fábio O.