JN

Joanna N. 11 months ago • From Google

Rating

Bad

Terrible reception staff ruined my medical experience

The reception staff at this practice consistently demonstrate a shockingly unprofessional and disrespectful approach when handling phone interactions. Without fail, every call I make is met with rudeness, dismissiveness, and a complete absence of compassion - even when I am reaching out with legitimate medical issues. Today's interaction was a perfect example of this ongoing problem. I was addressed in such an abrupt and callous manner that I was left feeling utterly demoralized, disregarded, and powerless, all while already struggling with my health. While I acknowledge that working in a medical front office can undoubtedly be challenging and that staff may occasionally encounter difficult patients, these circumstances do not justify the consistently poor treatment I have experienced. Patients, particularly those seeking medical assistance, fundamentally deserve to be treated with basic respect, empathy, and human dignity.

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