Leagrave Surgery
MA
M A. 6 years ago • From Google
Bad
The reception team, particularly Rita, the blonde white woman, displays an incredibly unwelcoming demeanor. Attempting to engage them with a smile feels like interacting with an emotionless surface. The administrative staff (two white women, one from Mauritius, and another white woman upstairs) consistently demonstrate a miserable and antisocial attitude. I've personally witnessed them engaging in unprofessional gossip, openly discussing doctors and patients in a negative manner. Their service level is shockingly subpar - in all my experiences with various medical practices, I've never encountered such profound unprofessionalism. They've been caught fabricating appointment availability, strategically scheduling patients based on personal preference and deliberately misrepresenting doctor schedules. The treatment of patients appears markedly unfair, with clear favoritism evident from my initial registration to the present. The only reason I remain with this surgery is its convenient location and some excellent doctors. While they prohibit filming inside the facility, the receptionists themselves warrant serious investigation. As the primary point of contact, their conduct seems either racially motivated or simply indicative of deep-seated attitude problems. My advice: if you're unhappy in your professional role, consider alternative employment.
Maddy N.