LC

L. C. one year ago • From Google

Rating

Bad

Terrible reception tarnishes an otherwise great practice

The medical team at this practice is truly top-notch—highly skilled, approachable, and thoroughly competent—yet the same level of excellence is glaringly absent from their reception staff. Throughout multiple visits, I've consistently encountered problematic interactions that reveal significant shortcomings in professionalism and staff preparedness at the front desk. The reception team displays remarkably poor communication, exhibits frequent rudeness, and shows a troubling disregard for proper handling of confidential information. Critical paperwork has mysteriously vanished multiple times, and patient interactions are frequently characterized by condescending or immature remarks. Such conduct not only falls short of professional standards but actively undermines the quality of patient care and erodes the fundamental trust essential in a healthcare setting. I strongly urge the practice to invest in comprehensive training and enhanced supervision of their administrative personnel to ensure they align with the exceptional standards demonstrated by their medical professionals.

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