A3

A 3. 5 years ago • From Google

Rating

Bad

Terrible reception team destroys patient care experience

The reception staff at this practice are absolutely appalling, displaying the most dismissive and demeaning attitude I've ever encountered. They routinely brush off patient concerns, claiming issues are "not serious enough" and citing doctors being "on holiday" as if it's standard procedure. Their habit of complaining about being understaffed directly to patients is both bizarre and completely unprofessional when someone is seeking medical guidance. After days of desperately trying to get advice about my medication, I've been left with no alternative but to continue taking it blindly, as the reception team deemed my concerns insignificant. Their rudeness is shocking - I was abruptly cut off mid-conversation, feeling unheard, and was reduced to tears by their complete lack of compassion, especially as a young patient seeking help. Not a single receptionist has shown an ounce of politeness, leaving me feeling abandoned and desperate. I'm now forced to seek expensive private medical consultation just to get basic guidance about my medication. Their treatment of patients is inexcusable, and I am thoroughly disappointed and disgusted by their complete disregard for patient care.

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