KO

Kevin O. one year ago • From Google

Rating

Bad

Terrible receptionist ruins entire customer experience

Absolutely horrendous customer experience that I strongly advise everyone to avoid. Upon arrival, I encountered an incredibly unprofessional receptionist named Mitchell who displayed an unacceptable level of hostility. He seemed determined to create unnecessary tension, refusing to listen and insisting on dominating the conversation. His aggressive demeanor was completely inappropriate for a customer service role. Despite my attempts to remain calm and even apologize (though I was not at fault), he continued to berate me relentlessly. Only after realizing his own mistake did he finally settle down and address my needs. Management urgently needs to replace this staff member, as his conduct is deeply damaging to their reputation. Anyone considering this establishment should be prepared for potential mireatment and confrontational interactions.

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