GP

Gina P. 3 years ago • From Google

Rating

Bad

Terrible receptionist ruins healthcare experience completely

The communication here was utterly deplorable, particularly from one specific receptionist. I've attempted multiple times to schedule appointments for my partner, and I genuinely question her suitability for a customer-facing role. Her behavior was characterized by constant interruptions, a dismissive attitude, and an overtly frustrated vocal tone. I've never encountered such abysmal interpersonal skills from someone working in healthcare. She displayed absolutely no empathy or compassion towards individuals seeking medical assistance and support. The practice should seriously implement call recording to document her unprofessional conduct, as she consistently avoids identifying herself and either terminates calls or redirects patients back into endless queuing systems. It's astounding that a medical practice would allow such an individual to represent their organization. Without doubt, this has been the most horrendous telephone interaction I've ever experienced.

Other reviews for Village Surgery