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Jessica S. 8 years ago • From Google

Rating

Bad

Terrible receptionist ruins healthcare experience for patient

Joy, the receptionist, is an incredibly difficult person who consistently exacerbates my challenges with mental health due to unresolved past conflicts. During a recent call to schedule an appointment, I provided my name, and she accused me of shouting when I was speaking normally. Despite her unprofessional behavior, I remain at this practice because Dr. Cavnar is an exceptional physician. As a result of my interactions with Joy, my mother now handles all of my appointment bookings.

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