EU

Elizabeth U. 4 years ago • From Google

Rating

Bad

Terrible receptionist ruins parkside surgery experience

I am absolutely fed up with the receptionist at Parkside surgery, Donna, who is incredibly rude. When I called yesterday about my daughter, I was interrogated about her condition. I mentioned her sore chest and phlegmy cough, and tried to keep another matter private, but Donna insisted I disclose everything or risk not being seen. Every time I call her, she claims she can't hear me, and when I raise my voice to be understood, she accuses me of shouting. It's impossible to communicate with her. She is a complete disappointment to Parkside surgery. Today, when I called about my other daughter, I was told to go elsewhere because she claims I'm being abusive, simply because I don't want to share personal details. She seems to think she's a doctor now. After reading other reviews, I realize I'm not the problem - she definitely is. I hope to finally get the proper healthcare I deserve. Goodbye, and I would have given zero stars if possible.

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