AJ

A J. one year ago • From Google

Rating

Bad

Terrible receptionist ruins patient experience at medical office

Truly, the receptionist at this medical practice—Karen—is hands-down the most incompetent front desk staff I've ever dealt with. She carries herself with an unwarranted sense of superiority, yet fundamentally fails to perform her basic duties. Her demeanor is pushy and invasive, constantly interrogating patients about appointment specifics despite having zero medical credentials. During a critical health situation, her response was to casually suggest the doctor would return my call, which is completely unacceptable and potentially life-threatening. This woman desperately needs either comprehensive retraining or immediate removal from her position, as she is patently unsuitable for the role. Her unprofessional conduct and abysmal attitude are deeply embarrassing, and it reflects poorly on the entire medical practice that they would allow such an inappropriate representative to interact with patients.

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