Abbey Road Surgery
JM
Jack M. 2 years ago • From Google
Bad
The receptionists at this GP are completely ineffective and should not be employed there. I've been with this practice for over a year, and every time I attempt to schedule an appointment, the morning staff promise the doctor will call back, but he never does. When I follow up in the afternoon, the receptionist falsely claims the doctor called me. The next day, they fabricate another excuse, saying the doctor dialed the wrong number and I'll need to wait a week due to their error, despite being next in the queue. They persistently lie and interrupt patients after making mistakes. I strongly suspect they prioritize appointments for their friends through blatant favoritism, and they are utterly unqualified for their roles. The doctors themselves are acceptable, but securing a callback is nearly impossible, even in urgent situations, because the receptionists are indifferent and incompetent. Patients, especially vulnerable elderly individuals, should file formal complaints to have these dishonest and rude staff removed. Essentially, they're being paid to do absolutely nothing, and their performance is unacceptable.
Holly S.