MI

Muhammad I. 10 months ago • From Google

Rating

Bad

Terrible receptionists ruin healthcare experience

Attempting to contact them in the morning is a frustrating experience. There's no proper queue system, and they simply advise you to call back later. Their reception staff are absolutely dreadful. They display zero compassion towards patients, communicating with a harsh and dismissive tone. They consistently shift blame onto patients, despite clear evidence of their own incompetence. My wife and I endured their poor service for years, which ultimately drove us to leave the practice in distress. Even now, when I call on behalf of my parents, nothing has fundamentally changed. To be fair, a few receptionists are tolerable, but there's one individual who continues to maintain an incredibly negative attitude. I cannot comprehend why they fail to recruit staff who are genuinely interested in resolving customer issues and can effectively manage high-pressure environments.

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