MA

Mohammed A. 4 years ago • From Google

Rating

Bad

Terrible receptionists ruin healthcare experience

The receptionists at this GP practice are absolutely terrible!!!! They show zero respect for patients. I was there to help my sister, who doesn't speak English, and this was our second attempt after the first appointment was cancelled because they failed to arrange an interpreter. While waiting to see the doctor, I witnessed a patient ringing the bell to enter, but the three receptionists completely ignored them. One of them was even dancing and joking around with the others. It's outrageous that NHS staff paid by taxpayers can be so disrespectful and unprofessional. These receptionists desperately need training on how to interact with patients, who are often vulnerable and in distress. Their behavior is completely unacceptable and shows a total lack of empathy and understanding.

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