St. James' Health Centre
Yurena G. 2 years ago • From Google
Bad
Terrible receptionists ruin medical clinic experience
The receptionists here are absolutely unacceptable and completely unsuited for their positions. They treat patients like mere customers, forgetting that these are individuals seeking critical medical assistance, not making a social call. When life throws a curveball and you cannot arrive precisely on time for your appointment, they discard you ruthlessly, as if you've missed a restaurant reservation. Instead of offering solutions and supporting you as a sick patient, they coldly dismiss you, showing zero compassion. Their response is to rudely direct you to a hospital walk-in center (where you'll waste an entire day waiting) or to call back the next day. When you do call early in the morning, they claim no appointments are available - which is absurd, considering it's only 8:05 AM. They then suggest a pharmacist will contact you to potentially prescribe antibiotics. How can a pharmacist possibly evaluate a patient's condition over the phone and responsibly prescribe medication without a proper medical assessment? If pharmacists could indeed prescribe antibiotics, why didn't they propose this solution earlier, instead of being disrespectful and unprofessional? These two receptionists epitomize individuals completely unfit for their roles, who not only tarnish the reputation of the excellent doctors working in this clinic and the NHS, but potentially endanger patients' lives through their callous and incompetent approach.
The medical professionals provide excellent care, but the front desk staff are incredibly off-putting and lacking in compassion. Whenever I attempt to communicate with the office, I experience..
St. James' Health Centre
Emily R.
Updated Review: Conflicting guidance from receptionists has led to a frustrating situation. Despite being merely 0.1 miles outside their service area, my new postcode means they're categorically..
St. James' Health Centre
flash3168 f.
Dr. Chatwin is absolutely phenomenal - hands down the most exceptional medical professional I've encountered. Unlike previous healthcare providers who overlooked or missed my critical health..
St. James' Health Centre
Sonbol A.
I'm extremely dissatisfied with their service, scheduling an appointment feels like an endless wait. Moreover, their telephone etiquette is notably poor.
St. James' Health Centre
Yurena G.
The receptionists here are absolutely unacceptable and completely unsuited for their positions. They treat patients like mere customers, forgetting that these are individuals seeking critical..
St. James' Health Centre
Adam A.
Advocates for transgender rights and acceptance.
St. James' Health Centre
Riley C.
Hands down the most exceptional general practitioner I've encountered. Compassionate medical professionals who precisely identified and prescribed the perfect medication, transforming my life..
St. James' Health Centre
Ewelina K.
I scheduled a virtual consultation and was pleasantly surprised when the physician rang me back within just a couple of hours, much faster than I anticipated given their typically packed schedule...
St. James' Health Centre
Cristina R.
The medical staff here are incredibly friendly, but scheduling an appointment is an absolute challenge. However, a quick phone call can help you secure a time slot without much hassle.
St. James' Health Centre
Elaine O.
I was thoroughly impressed by the exceptional customer care provided by Miriam Harrison and her colleagues at the front desk.
St. James' Health Centre
Dorcas A.
Dr. Chatwin demonstrates genuine empathy and provides attentive listening during consultations.
St. James' Health Centre
Jessica K.
When reaching out early in the day, you can expect a prompt response, and maintaining a courteous demeanor with the front desk staff goes a long way :) The physician was incredibly attentive, giving..
St. James' Health Centre
Cal H.
I've never been entirely satisfied with this medical practice. Despite being registered with them for several years and rarely needing their services, I recently encountered significant frustration..
St. James' Health Centre
chris f.
Dr. Chatwin provides comprehensive care and creates a welcoming environment where patients can openly discuss their concerns. The office staff are equally warm and supportive, offering excellent..
St. James' Health Centre
Diana J.
I consistently receive top-notch care at St James - scheduling appointments is a breeze, the physicians are attentive and responsive, and they comprehensively track my health through regular..
St. James' Health Centre
L J.
The medical staff at this facility are incompetent and completely lacking in understanding.
St. James' Health Centre
Eleni K.
Dr Miriam is absolutely fantastic ❤️ I arrived feeling anxious, but she instantly put me at ease and was incredibly compassionate. We definitely need more healthcare professionals like her 🙌..
St. James' Health Centre
William E.
Excellent primary care physician! Highly recommended.
St. James' Health Centre
anthony l.
I consulted Mrs Tracey Saphier for my evaluation. She was upbeat, incredibly supportive, welcoming, and provided me with numerous insights and guidance. I am sincerely thankful and deeply appreciate..
St. James' Health Centre
Sue M.
From my very first visit, I was thoroughly amazed by the exceptional professionalism and outstanding patient care provided by this medical facility - I wholeheartedly endorse their services.
St. James' Health Centre
Erin B.