Woodlands Medical Practice
Nadia H. 2 years ago • From Google
Bad
Terrible receptionists ruin this medical practice
My family has been loyal to this GP for generations, and we've observed a deterioration in staff quality. While the doctors seem acceptable, the receptionists are absolutely appalling. I'm at a loss for words to describe their abysmal attitude and demeanor. Initially unsure if this treatment was unique to my family, reading online reviews confirmed my suspicions. I was shocked to discover how terribly they treat vulnerable patients in desperate need. This morning at precisely 8:00, I was placed 23rd in the queue, which I initially didn't mind. However, I was met with an incredibly hostile reception. This isn't an isolated incident, but today was particularly egregious. The receptionist's tone was condescending, making me feel completely insignificant. At 8:00 AM, she seemed intent on confronting a seriously ill patient. Despite maintaining my composure, she appeared irritated by my illness. It's clear she despises her job, so why hasn't she resigned? This pattern of behavior isn't new - the Asian staff member is equally, if not more, discourteous. She's hung up on me multiple times when attempting to schedule an appointment. I'm utterly bewildered by their conduct. It feels like this GP is actively working against my family's survival. For two years, I've endured similar experiences, most traumatically when they repeatedly delayed appointments, ultimately contributing to my mother's preventable death. The General Practitioners Commission must intervene and replace these receptionists. They systematically dehumanize vulnerable patients, seemingly deriving pleasure from their cruelty. They need to understand their role: they're merely receptionists, not healthcare gatekeepers. Their behavior requires immediate scrutiny. Moreover, I sensed a discriminatory undertone in her communication, speaking to me as if I were linguistically challenged. If this continues, I'll have my sister pursue a formal discrimination complaint. If our medical needs are such an inconvenience, they're clearly in the wrong profession.
Terrible experience with their customer service. Steer clear at all costs.
Woodlands Medical Practice
Michael B.
I'm truly let down by their lack of communication and professionalism. They failed to contact me about my scheduled appointment and then tried to blame me for missing it. While there are some..
Woodlands Medical Practice
Debra A.
Michelle, the nursing professional at the practice, was absolutely wonderful and provided me with incredibly helpful and detailed information.
Woodlands Medical Practice
Margaret H.
Absolutely delighted with the procedure, incredibly courteous staff, fantastic front desk team, Dr Thompson consistently helps me feel comfortable and actively seeks to address my concerns
Woodlands Medical Practice
Terrie C.
The service is utterly appalling, with staff displaying a complete lack of professionalism and basic courtesy. I'm stuck with this practice against my will, having been transferred from Dr. Sharma..
Woodlands Medical Practice
Carol H.
I've been coming to this medical practice for a long time, and it truly stands out as exceptional. Every single physician here is wonderful - they genuinely pay attention to your concerns, take..
Woodlands Medical Practice
Ashraf U.
The front desk staff display an incredibly unprofessional attitude, consistently appearing irritable and disgruntled. They have even resorted to being dishonest with patients and occasionally..
Woodlands Medical Practice
hev t.
I can confidently say this medical practice is absolutely outstanding. The personnel at Chadderton north (woodlands) are exceptionally courteous, warm, and incredibly supportive. Whenever I've..
Woodlands Medical Practice
Tatiana B.
Absolutely dreadful! The most appalling customer service I've ever encountered! I was unable to schedule an appointment for my child over two consecutive days - we sought guidance at Boots,..
Woodlands Medical Practice
W H.
The front desk staff exhibits extremely unprofessional conduct, displaying clear prejudicial attitudes towards Asian patients. Her demeanor is hostile and unwelcoming. In stark contrast, the medical..
Woodlands Medical Practice
Pat C.
Eaves Lane medical center has exceptional staff who go above and beyond. No request is too challenging for them, and they truly set a high standard for patient-centered care. Other healthcare..
Woodlands Medical Practice
Georgia B.
I've always had a great experience with the medical staff, but the front desk personnel are absolutely terrible. They frequently hang up on patients and, when you finally manage to connect with..
Woodlands Medical Practice
keith j.
Thank you, Michelle, for your exceptional care during my blood draws over the past half-year! You've transformed what could have been an intimidating experience into something incredibly smooth and..
Woodlands Medical Practice
Dave C.
I consistently utilize the digital inquiry channel and have invariably received a reply by the next day. The personnel are welcoming and easy to engage with, particularly Helen and Lauren. I've..
Woodlands Medical Practice
Phil S.
My medical consultation on Monday was followed swiftly by an X-ray scheduling and precise diagnosis by Tuesday. The physician was both comforting and highly competent throughout the process.
Woodlands Medical Practice
Paula F.
A heartfelt thank you to the entire team at Woodlands, with special recognition to the prescription staff member who consistently ensures my weekly repeat prescription is processed, signed, and..
Woodlands Medical Practice
Ultimatepetsquad 1.
I've been a patient at this medical practice for quite some time now. The reception staff are consistently welcoming and pleasant, with Brooke and Helen being particularly standout employees who..
Woodlands Medical Practice
Linda O.
A huge shout-out to Shannon! She was absolutely amazing and compassionate while helping me resolve my husband's medication issue tonight. Shannon truly went the extra mile to provide exceptional..
Woodlands Medical Practice
Niamh H.
The front desk staff display a complete lack of enthusiasm for assisting customers and seem entirely unsuited to roles that require public service. Their indifferent attitude is truly appalling and..
Woodlands Medical Practice
Tracey E.
The medical team consistently goes above and beyond to address my concerns promptly. They demonstrate empathy, expertise, and flexibility, often offering earlier appointment slots when available. I..
Woodlands Medical Practice
Matthew B.