Woodlands Medical Practice
Nadia H. 2 years ago • From Google
Bad
Terrible receptionists ruin this medical practice
My family has been loyal to this GP for generations, and we've observed a deterioration in staff quality. While the doctors seem acceptable, the receptionists are absolutely appalling. I'm at a loss for words to describe their abysmal attitude and demeanor. Initially unsure if this treatment was unique to my family, reading online reviews confirmed my suspicions. I was shocked to discover how terribly they treat vulnerable patients in desperate need. This morning at precisely 8:00, I was placed 23rd in the queue, which I initially didn't mind. However, I was met with an incredibly hostile reception. This isn't an isolated incident, but today was particularly egregious. The receptionist's tone was condescending, making me feel completely insignificant. At 8:00 AM, she seemed intent on confronting a seriously ill patient. Despite maintaining my composure, she appeared irritated by my illness. It's clear she despises her job, so why hasn't she resigned? This pattern of behavior isn't new - the Asian staff member is equally, if not more, discourteous. She's hung up on me multiple times when attempting to schedule an appointment. I'm utterly bewildered by their conduct. It feels like this GP is actively working against my family's survival. For two years, I've endured similar experiences, most traumatically when they repeatedly delayed appointments, ultimately contributing to my mother's preventable death. The General Practitioners Commission must intervene and replace these receptionists. They systematically dehumanize vulnerable patients, seemingly deriving pleasure from their cruelty. They need to understand their role: they're merely receptionists, not healthcare gatekeepers. Their behavior requires immediate scrutiny. Moreover, I sensed a discriminatory undertone in her communication, speaking to me as if I were linguistically challenged. If this continues, I'll have my sister pursue a formal discrimination complaint. If our medical needs are such an inconvenience, they're clearly in the wrong profession.
I've just attempted to obtain my recurring HRT prescription and been informed I must self-monitor my weight and blood pressure before it can be dispensed. The primary concern is that I could easily..
Woodlands Medical Practice
juliet l.
Delightful and welcoming employees who made my experience truly pleasant.
Woodlands Medical Practice
SHazna B.
Front desk staff completely useless and unhelpful
Woodlands Medical Practice
Dave C.
I consistently utilize the digital inquiry channel and have invariably received a reply by the next day. The personnel are welcoming and easy to engage with, particularly Helen and Lauren. I've..
Woodlands Medical Practice
Paul S.
During my latest visit, the entire team at Woodlands demonstrated exceptional customer service, displaying a high level of competence and courtesy.
Woodlands Medical Practice
Dean H.
Terrible experience. The front desk staff are incredibly rude and unwelcoming, making it nearly impossible to schedule an appointment with a doctor when you're genuinely unwell. While the physicians..
Woodlands Medical Practice
Sandra F.
The team genuinely puts in maximum effort, with welcoming and polite staff. The physicians are comprehensive and attentive, taking the time to fully understand your concerns without feeling hurried...
Woodlands Medical Practice
LEANNE C.
Consistently helpful, courteous, and providing top-notch assistance with a friendly approach
Woodlands Medical Practice
Mark L.
Staff at the front desk were incredibly accommodating, and the nurse managed to schedule me promptly. Outstanding service overall.
Woodlands Medical Practice
Terrie C.
The service is utterly appalling, with staff displaying a complete lack of professionalism and basic courtesy. I'm stuck with this practice against my will, having been transferred from Dr. Sharma..
Woodlands Medical Practice
Tracey E.
The medical team consistently goes above and beyond to address my concerns promptly. They demonstrate empathy, expertise, and flexibility, often offering earlier appointment slots when available. I..
Woodlands Medical Practice
Jennifer K.
I've been registered with this general practice for twelve months now. Typically in good health, my interactions have been limited but consistently excellent. On one occasion out of roughly ten..
Woodlands Medical Practice
Paula F.
A heartfelt thank you to the entire team at Woodlands, with special recognition to the prescription staff member who consistently ensures my weekly repeat prescription is processed, signed, and..
Woodlands Medical Practice
Margaret H.
Absolutely delighted with the procedure, incredibly courteous staff, fantastic front desk team, Dr Thompson consistently helps me feel comfortable and actively seeks to address my concerns
Woodlands Medical Practice
T B.
I am utterly frustrated by the consistently subpar treatment from the front desk personnel. The reception team at this medical facility display shockingly discourteous behavior and deserve a..
Woodlands Medical Practice
L S.
I've been a patient at this medical practice for many years, and despite the challenges of managing multiple locations and a growing patient base that can sometimes make phone communication tricky,..
Woodlands Medical Practice
Abdul G.
Top-notch customer support that truly exceeded my expectations
Woodlands Medical Practice
Tatiana B.
Absolutely dreadful! The most appalling customer service I've ever encountered! I was unable to schedule an appointment for my child over two consecutive days - we sought guidance at Boots,..
Woodlands Medical Practice
Nadia H.
My family has been loyal to this GP for generations, and we've observed a deterioration in staff quality. While the doctors seem acceptable, the receptionists are absolutely appalling. I'm at a loss..
Woodlands Medical Practice
Peter A.
The front desk staff consistently demonstrate excellent customer service, offering friendly and supportive assistance at every interaction.
Woodlands Medical Practice
Natalie M.