DG

Denis G. 4 years ago • From Google

Rating

Bad

Terrible scheduling and communication nightmare

I recognize that COVID-19 protocols have limited in-person consultations, but I'm utterly perplexed why they can't arrange telephone consultations with the same precision as they would for face-to-face meetings. Today's experience was the absolute breaking point. After receiving two contradictory appointment times, the reception staff then confirmed the incorrect time. Having already rearranged our entire schedule to fit this mistaken slot, the resulting disruption has been significant and impacted our whole family, forcing us to reschedule multiple commitments or face an additional five-day waiting period for an appointment. We intend to file a formal complaint and strongly advise patients to consider finding an alternative medical practice if possible.

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