Adderley Green Surgery
Maria 9 months ago
Bad
Appointment
BadReception
BadCleanliness
BadCare
BadRespect
BadSeen On Time
BadTerrible service
I had a very bad experience with Jeannette, as she had given me an appointment for today but, when I arrived she did not let me see the doctor at the time of my appointment because she made an error and did not know why she sent me an appointment for it. furthermore she was incompetent when talking to me, up until I mentioned that my daughter had a possibility of having cancer. She was also discriminating against me, as she saw arrive early but then chose to attend someone who came later than me and when I pointed this out to her, she said she made a mistake in a very rude tone, practically yelling it at me and she did not even offer an apology for her behaviour. This made me quite upset so I asked politely for an appointment with her manager and then again, she yelled it at me while I had been polite with her the entire time, even after her multiple mistakes. After this I was forced to call 111 to ask for advice on what I needed to do and they informed me to go to a pharmacy to buy the required medication for my daughter, and they had also suggested me of changing GPs. This utter incompetence to me makes me feel like she (Jeannette) has been not only treating patients like this for a long period of time, but has gotten away with it! As when a doctor came out to see what was happening, she simply looked and did not intervene or do anything to correct the way I was being treated, which makes me feel insecure as to how this surgery centre treats people like me, who are not the best at English nor have a British accent when the main objective of a doctor is to be helpful towards people in need or in distress.
Complete and utter pointless endeavor.
Adderley Green Surgery
Philippa P.
If you're seeking a medical practice, keep searching. The doctors are genuinely pleasant, assuming you can actually secure an appointment. Initially, you'll endure a 30-minute wait, then face..
Adderley Green Surgery
Amber T.
Let me sum up your experience with this surgery: 1. Calling the reception Prepare for a delightful game of phone tag. Your call will be greeted with endless busy signals and automated apologies..
Adderley Green Surgery
Paula P.
Utterly lacking in professional care and customer service, it seems the staff lacks proper medical training. Upon entering the practice, a massive computer screen obstructs the reception area,..
Adderley Green Surgery
Venkata V.
Absolutely terrible customer support. Their helpline is perpetually congested, and it seems like they deliberately ignore incoming calls by leaving the phone unattended.
Adderley Green Surgery
brian a.
The reception staff at this medical center display an appalling level of unprofessionalism, demonstrating extreme rudeness, condescension, and a complete inability to perform their basic job duties...
Adderley Green Surgery
Olusola A.
Empathy matters. Remember that behind every medical chart is a real person with feelings, hopes, and fears. Take the time to truly listen and connect.
Adderley Green Surgery
Daria D.
The service I received was absolutely terrible. For over a month, I've been struggling with an ear infection. I've had to schedule weekly appointments after being initially contacted by a pharmacy..
Adderley Green Surgery
Katy K.
Are you serious about this pathetic excuse for a medical practice? Minimal effort, filthy seats, grimy bins scattered outside, zero concern for basic sanitation. Endured a 90-minute wait to consult..
Adderley Green Surgery
Aaron P.
Completely revolting employees scheduled a fictitious appointment, and when I arrived, the establishment was shut down. They didn't even send me a courtesy message about the cancellation as they..
Adderley Green Surgery
Mada M.
I'm absolutely thrilled with this practice, as they've consistently been supportive and attentive to every single concern my partner and I have had. Deeply appreciative of the incredible staff, with..
Adderley Green Surgery
joanne l.
Staff at the front desk were incredibly unhelpful and rude. When I requested water while dealing with mobility challenges and experiencing discomfort, they responded with clear irritation. I am..
Adderley Green Surgery
laura M.
Absolutely not worth your time. I arrived for my scheduled visit, only to find the doctor was significantly delayed. Eventually, I was informed that the doctor would contact me since I couldn't..
Adderley Green Surgery
Jess s.
Big kudos to Jackie at the medical center. This morning, I called but couldn't secure an appointment and was told to drop off a urine sample. Initially feeling dismissed and frustrated, I visited..
Adderley Green Surgery
NICKY T.
This deserves absolute zero rating. The terrible medical care my parents are experiencing due to your completely inept administration and constant prescription errors is utterly appalling and deeply..
Adderley Green Surgery
Georgina A.
AVOID AT ALL COSTS! STEER CLEAR! The primary physician refuses to listen or allow you to speak. Extremely discourteous to the point where my mental well-being deteriorated. I can't comprehend why I..
Adderley Green Surgery
Julia A.
Visited Longton Health Centre for a consultation with the nursing staff. The nurse thoroughly explained my blood test outcomes and provided guidance on nutrition and overall health. She also..
Adderley Green Surgery
Lee J.
Abysmal surgical care...with front desk personnel that are equally terrible. There's a complete breakdown in communication between patients and medical staff. They might as well shut down and let..
Adderley Green Surgery
Emma J.
A complete mockery of a medical practice. The front desk staff are incompetent and fail to document any patient communications. The physician appears disinterested, completely ignoring patient..
Adderley Green Surgery
Ace A.
Never got through to the phone line despite trying for 4 hours, only encountering a busy signal for an additional hour. When I finally reached the doctor, the service was excellent. Now, however,..
Adderley Green Surgery
Lana T.