Adderley Green Surgery
Maria 4 months ago
Bad
Appointment
BadReception
BadCleanliness
BadCare
BadRespect
BadSeen On Time
BadTerrible service
I had a very bad experience with Jeannette, as she had given me an appointment for today but, when I arrived she did not let me see the doctor at the time of my appointment because she made an error and did not know why she sent me an appointment for it. furthermore she was incompetent when talking to me, up until I mentioned that my daughter had a possibility of having cancer. She was also discriminating against me, as she saw arrive early but then chose to attend someone who came later than me and when I pointed this out to her, she said she made a mistake in a very rude tone, practically yelling it at me and she did not even offer an apology for her behaviour. This made me quite upset so I asked politely for an appointment with her manager and then again, she yelled it at me while I had been polite with her the entire time, even after her multiple mistakes. After this I was forced to call 111 to ask for advice on what I needed to do and they informed me to go to a pharmacy to buy the required medication for my daughter, and they had also suggested me of changing GPs. This utter incompetence to me makes me feel like she (Jeannette) has been not only treating patients like this for a long period of time, but has gotten away with it! As when a doctor came out to see what was happening, she simply looked and did not intervene or do anything to correct the way I was being treated, which makes me feel insecure as to how this surgery centre treats people like me, who are not the best at English nor have a British accent when the main objective of a doctor is to be helpful towards people in need or in distress.
The personnel are welcoming and supportive. The medical professionals are attentive, and in my personal experience, it's a solid healthcare facility.
Adderley Green Surgery
Stokie G.
The front desk staff are delightful and welcoming. I've consistently had a positive experience with this medical practice, as they make every effort to accommodate scheduling appointments that suit..
Adderley Green Surgery
Ace A.
Never got through to the phone line despite trying for 4 hours, only encountering a busy signal for an additional hour. When I finally reached the doctor, the service was excellent. Now, however,..
Adderley Green Surgery
Lisa S.
Steer clear of this medical practice! Completely ineffective and frustrating. The reception staff are discourteous and unprofessional. They consistently promise return calls that never materialize...
Adderley Green Surgery
M A.
I've been a patient at this practice for years, but the quality of service has drastically declined recently. Over the past two years, securing an in-person appointment with a doctor has become..
Adderley Green Surgery
diane harp
I have been here for 8 years and these people are very kind to me always. They take care of me and my husband very well. Everything is on point with refferals and other treatment we have. My..
Adderley Green Surgery
Paula P.
Utterly lacking in professional care and customer service, it seems the staff lacks proper medical training. Upon entering the practice, a massive computer screen obstructs the reception area,..
Adderley Green Surgery
Ipro E.
Highly competent and polished service
Adderley Green Surgery
Lana T.
Complete and utter pointless endeavor.
Adderley Green Surgery
Tim P.
I called seeking assistance during a critical mental health crisis and was informed that no appointments were available for up to a month. The front desk personnel are incredibly unprofessional,..
Adderley Green Surgery
NICKY T.
This deserves absolute zero rating. The terrible medical care my parents are experiencing due to your completely inept administration and constant prescription errors is utterly appalling and deeply..
Adderley Green Surgery
Gwen T.
If I could assign zero rating, I absolutely would. I've been a patient at this practice for over two decades. Yesterday, I called the usual phone number to schedule an appointment at 9:10, only to..
Adderley Green Surgery
Taylor S.
Completely terrible experience. After relocating to Stoke in August, I selected Adderly Green Surgery as my preferred medical practice. They sent me a message indicating I should schedule my initial..
Adderley Green Surgery
Lisa D.
I sought a medical document for my 12-year-old's asthma to present at her school, but was shocked when the medical practice demanded a whopping 40-pound fee for this simple administrative task. I..
Adderley Green Surgery
Diane H.
More positive encounters than negative. My physician reached out to me personally after hours, despite being exhausted. It seems to depend on how you interact with people. I've been a patient for..
Adderley Green Surgery
A B.
Completely worthless. THE most terrible surgical experience I've encountered. If you're looking to have your medication abruptly discontinued without any professional discussion, this is definitely..
Adderley Green Surgery
Kevin H.
Professional and courteous staff who went above and beyond to assist me effectively.
Adderley Green Surgery
Emma J.
A complete mockery of a medical practice. The front desk staff are incompetent and fail to document any patient communications. The physician appears disinterested, completely ignoring patient..
Adderley Green Surgery
Lee J.
Abysmal surgical care...with front desk personnel that are equally terrible. There's a complete breakdown in communication between patients and medical staff. They might as well shut down and let..
Adderley Green Surgery
J J.
I've been a patient at this practice for half a century, and let me tell you, it has seriously deteriorated. I completely endorse the negative feedback from others. If you're seeking a healthcare..
Adderley Green Surgery
Theresa p.