Claypath Medical Centre
Evan yesterday
Poor
Appointment
BadReception
AverageCleanliness
ExcellentCare
BadRespect
BadSeen On Time
BadTerrible service
Absolutely disgusting service. Not only do you have to wait 5 weeks for an appointment, they feel entitled to mess around with taking off your repeat prescriptions without telling you. I came here as a student in October 2025, booked an appointment to get my sleep meds reviewed as it was no longer working. GP said he’d do a referral to a psychiatrist and therefore would wean off my current meds. He took it off my repeat prescriptions without telling me and considering how long it takes for a referral to materialise, I needed some sleep support but the practice was so against prescribing this medication to me again so I went through 4 months of hassle until I finally got it re-prescribed. I called up reception who confirmed a referral was made in November. I found out 6 months after October (in March) that no referral was ever made. I made a SAR request as a result of this, and discovered an undisclosed letter confirming my current medication could be increased in dosage where I was consistently told before that it could not - this letter was a month old and I would not know of it if not for the SARs. I received a text today saying they are putting me on a new medication. They did not give me any information whatsoever about this new medication - instead, on my NHS app, my current medication is completely removed AGAIN and no new medication is added. DO NOT go to this GP practice, especially if you are a student on repeat medication. They will mess you around consistently and they don’t know what each other are doing, let alone themselves. Diabolical service from them.
I contacted the practice because I needed a repeat prescription and the staff member dealt with it promptly, which I was grateful for. I had previously thought this was an excellent practice and had..
Claypath Medical Centre
Climber l.
I cannot overstate how transformative my experience as a patient at this practice has been. I have never felt so genuinely supported and cared for by the NHS. The clinical staff member I worked with..
Claypath Medical Centre
Sue G.
The reception staff member demonstrated considerable empathy and was able to arrange a prompt appointment for me.
Claypath Medical Centre
Patrick N.
I have been a patient at this practice for many years. I have consistently found the clinical and administrative staff to be understanding and supportive. They demonstrate professionalism across all..
Claypath Medical Centre
Don T.
I have been a patient at Claypath and University practice for approximately two decades since relocating to Durham. Throughout this time, I have visited for consultations with various clinicians and..
Claypath Medical Centre
Tricia S.
Recently became a patient at this practice and regret not making the switch sooner. The clinicians are attentive and thorough in their explanations. I consistently leave appointments with confidence..
Claypath Medical Centre
Robert W.
I have been a patient at this practice for over two decades and have consistently received excellent care from the entire team throughout my time here. My spouse and I recently completed our..
Claypath Medical Centre
john r.
I recently joined this practice and after attending a few appointments, I have been very pleased with my experience. The team here is outstanding.
Claypath Medical Centre
Dave V.
I have received excellent service from every member of staff I have encountered, and they consistently work to make everything as straightforward as possible despite some recent changes that I found..
Claypath Medical Centre
A H.
An excellent healthcare facility that should serve as a model for practices nationwide. The service delivered by the entire committed team is truly outstanding and deserves the highest praise.
Claypath Medical Centre
Steven M.
Claypath practice and the team members there deserve only positive feedback from me. Every person I have encountered at this location has demonstrated genuine care, shown flexibility in their..
Claypath Medical Centre
My A.
Introduced an online service that appears inadequately designed to manage patient access. The system assumes older patients can easily navigate a poorly constructed website that frequently has data..
Claypath Medical Centre
Margaret U.
Straightforward to get through by telephone. Able to secure appointments with minimal waiting time. The team were friendly and provided a satisfactory level of care.
Claypath Medical Centre
Anonymouse
I was having a tough time last year and visited the surgery for a medicine review. I was seen by Dr Manjula Mallikarjuna, and from the moment I set foot in her consultation room, to the last time I..
Claypath Medical Centre
Richard R.
I have been receiving care at this excellent practice for over a decade. The service provides a commendable blend of established healthcare approaches combined with modern technological advancements.
Claypath Medical Centre
Donna S.
I believe the clinicians at this practice are excellent. They make every effort to ensure that patients receive the standard of care they deserve. I'm grateful for their service.
Claypath Medical Centre
A S.
I attended an appointment for my routine annual health check. The appointment ran on time and I felt that the healthcare professional genuinely cared about my wellbeing and was attentive to my..
Claypath Medical Centre
kerry m.
This was an excellent medical practice.
Claypath Medical Centre
Elaine W.
A caring practice. The reception team at the front desk demonstrated kindness and professionalism. The clinician I saw was respectful and considerate.
Claypath Medical Centre
Clare N.
Some clinicians don't allow sufficient time for patients to describe their symptoms and fail to provide thorough explanations of medical findings. Additionally, they can make you feel like you're..
Claypath Medical Centre
Nattie N.