AC

Aneesa C. 4 years ago • From Google

Rating

Bad

Terrible service after 30 years with practice

Every interaction with this practice fills me with dread. Getting through to them is nearly impossible, with phones rarely answered. The staff are condescending and unhelpful, consistently deflecting questions with vague "call back later" responses. When I sought to reschedule my baby's immunisations, the receptionist dismissively suggested I find another surgery. After three decades of loyalty, I've reached my breaking point. Their appointment system is infuriatingly inconsistent - they'll make patients wait endlessly, even when the surgery appears empty, yet they'll instantly cancel if you're mere minutes late. I've experienced calling a week in advance to cancel an appointment, only to still receive a 'did not attend' text on the day. While I've tolerated their poor service, I cannot accept subjecting my child to such treatment. My entire family has been registered with this GP practice for generations, but now everyone is transitioning elsewhere. I recognize the pressures on healthcare services, but what's most distressing is the administrative staff's complete lack of compassion. Empathy should be the fundamental requirement for anyone working in a medical setting, yet they seem entirely devoid of it.

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