Chelmer Medical Partnership (Tennyson House Surgery)
MO
Mary O. 2 years ago • From Google
Bad
The reception staff displayed an incredibly dismissive and condescending attitude, completely unwilling to listen or engage constructively. Their demeanor suggested they believed everyone else was mistaken, while preventing patients from even discussing their concerns with one another. The lack of empathy was striking and thoroughly unprofessional. These employees seem fundamentally unsuited to customer service roles, demonstrating zero capacity to handle criticism or interact with patients respectfully. Their body language and tone consistently communicated contempt, with eye-rolling and talking down to people. They urgently need comprehensive retraining in customer communication or should be replaced entirely by personnel capable of providing compassionate, patient-centered service.
habiba A.