QZ

Qamar Z. 2 years ago • From Google

Rating

Bad

Terrible service and broken communication at clinic

Utterly disappointing medical practice in Luton that I've reluctantly been registered with for a decade. Recently, I attempted to schedule a medication consultation for my elderly mother, only to be assigned an external healthcare professional. I wasted an entire day waiting for a call that never came. The following day, I spent over two hours trying to contact the surgery, and when I finally got through, they claimed they had attempted to call twice with no response. I know this is completely false - their claim is a blatant lie. This isn't an isolated incident; it's a recurring problem. All incoming calls to my mother's home are consistently recorded, yet nothing will change. My strongest recommendation to anyone seeking healthcare is to avoid this surgery at all costs and find an alternative medical provider who actually cares about patient communication and service.

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