Kingsway Surgery (South Woodham)

Exceptional attention and service provided

Typical experience at an NHS general practice. Sure, there are extended wait periods and challenging phone access, but for standard care, it meets expectations. If I desired premium service, I'd opt..

Completely dissatisfied! I was assured my prescription would be dispatched to the pharmacy, but upon arriving at 6:00 PM closing time, it was nowhere to be found. Earlier, I was told it would take..

My mother-in-law requires a blood test, and the medical practice has referred her to Basildon hospital with no consideration for her transportation challenges. It seems she is simply expected to..

Every time I contact them, they're incredibly supportive. They were exceptional when my daughter was seriously ill. The doctor personally called to follow up on her condition. Their approach is..

I've undergone multiple medical procedures for different health issues over time. Admittedly, the phone wait times can be lengthy. However, this is consistent across all NHS services, including..

A welcoming medical practice with delightful and caring personnel

Incredibly straightforward digital reservation process. Delightful and welcoming reception team. Dr Haverson demonstrates exceptional medical expertise.

Absolutely worthless! I've never experienced such disappointment. The front desk staff are completely clueless - I had scheduled an ear syringing appointment, but when I called to confirm, they..

Absolutely unacceptable service!!! I understand you might be overwhelmed and frustrated with bureaucratic constraints, but that's no excuse to mistreat patients. Being discourteous and dismissive is..

I'm deeply disappointed with your service. As an immunocompromised patient experiencing respiratory distress, persistent cough, and chest congestion, I'm shocked that you're unwilling to examine me..

I'm thoroughly delighted with the exceptional care at Kingsway surgery. Their ability to offer same-day appointments is remarkable, and their callback system effectively eliminates the anxiety of..

The receptionist completely disregarded my serious medical situation and abruptly ended our call, leaving me frustrated and unheard.

Visited this medical facility as new patients, and my partner received prompt attention. The staff were incredibly supportive and provided clear information throughout our appointment. We were both..

My partner was informed today to bring a urine sample for the doctor to test and was told he could not obtain a container from the surgery as they no longer provide these to patients. He was advised..

While there's been widespread criticism of Kingsway lately, and some complaints seem valid, my personal experience was quite different. On a typically hectic Monday morning, I struggled for 20..

Attempted to schedule a medical consultation early in the morning by phone, and was initially informed I was first in line. Despite waiting for nearly half an hour, my position in the queue remained..

Getting to the facility on foot can be somewhat challenging, but the medical staff more than make up for it with their exceptional compassion and attentiveness towards me and my loved ones. While..

The reception team, nursing staff, and physicians consistently provide excellent support. Scheduling appointments is seamless, and while there can be some waiting time, it's never frustrating. What..

Scheduled appointments seem pointless when you end up wasting more than sixty minutes just sitting around waiting.