HN

Heather N. 6 years ago • From Google

Rating

Poor

Terrible service and communication at this clinic

Utterly exasperating. The phone lines to reception are practically impenetrable, and when you finally connect, they're solely focused on rushing you off the call with minimal assistance. They seem completely disinterested in addressing your concerns. Recently, I attempted to leave a straightforward message, only to be told by the receptionist that message-taking for the doctor is restricted to morning hours. Seriously? Their staff lacks the capability to record information in the afternoon? I wasted over thirty minutes on hold just to relay a message about a misplaced referral letter. Securing an appointment is an incredibly challenging ordeal. Even when a doctor specifically requests you return for a follow-up evaluation in the coming weeks, forward booking is inexplicably impossible.

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