Windmill Surgery
Joyson J. 2 years ago • From Google
Bad
Terrible service and communication from medical practice
I am extremely disappointed with the medical practice's approach to patient care. My wife scheduled an appointment through their online triage system, which confirmed a face-to-face consultation. However, upon arrival, the GP informed us it was actually a telephone appointment - information the online system completely failed to communicate. It appears they've launched this digital platform without proper testing or clarity. The consultation resulted in a promise that a clinical pharmacist would contact us, but after two days of silence, we received no call. When we followed up, the reception staff casually mentioned the medication had already been sent to the pharmacy! Are patients supposed to discover critical information only through persistent follow-ups? How can a medical practice be so negligent and uncommunicative? This level of unprofessionalism is unacceptable. Patients have fundamental rights to accurate appointment information and timely communication about their healthcare. While we understand our medical needs must be addressed, healthcare professionals have a significant responsibility to keep patients fully informed and engaged in their own treatment process. The current system demonstrates a complete disregard for patient experience and basic communication standards.
I previously received care from Dr Pathan's practice but switched to Windmill after experiencing a life-threatening situation where an ectopic pregnancy went undetected, and I was merely prescribed..
Windmill Surgery
dhanraj s.
I'm excited to visit this place tomorrow, along with Bhavdeep, Birjot, Dhanraj, and Mandeep.
Windmill Surgery
Badar K.
I reside near the Connor location and recently visited their facility. Initially, they claimed no emergency slots were open. However, when my friend called shortly after, suddenly an appointment..
Windmill Surgery
Kirstie L.
I've been a patient at this medical practice for half a year now, and initially, my experience was far from satisfactory. The primary reason was a specific receptionist who appeared incredibly..
Windmill Surgery
Michelle C.
I've been a patient at this medical practice for almost three decades and was devastated when Dr. Khatti departed, as I considered him the most sincere and compassionate physician I'd ever..
Windmill Surgery
Mia M.
A shockingly unprofessional receptionist with substandard language skills demonstrated complete incompetence during my critical medical situation. Despite suffering from a severe neurological..
Windmill Surgery
Kerry M.
I've been their patient for four years, and positive interactions have been extremely rare. I've now decided to switch to a different GP, even though it means a longer drive, just for the..
Windmill Surgery
Lukasz B.
What's the point of insurance if accessing medical care is impossible? 195 attempted calls. Despite being completely immobile, they're directing me to a walk-in clinic. Prescribing paracetamol for a..
Windmill Surgery
Tracey S.
I've been attempting to schedule an appointment since 4:26 this afternoon. After making 44 separate phone calls, I'm met with either a busy signal or endless ringing that ultimately disconnects. The..
Windmill Surgery
Jill T.
I contacted the medical practice yesterday, and the front desk staff member was incredibly supportive and handled my inquiry with great efficiency. She followed through on everything she committed..
Windmill Surgery
Pat W.
The nursing staff, particularly Karen and Ronnie, demonstrate exceptional compassion and professionalism. Karen especially stood out by providing extraordinary support during a challenging time,..
Windmill Surgery
Sinead W.
The staff at the front desk were exceptionally welcoming. The medical professionals, both physicians and nurses, were incredibly compassionate. They helped me feel completely comfortable and relaxed.
Windmill Surgery
Margaret B.
I've recently become a patient at this medical facility and have visited twice now. During both appointments, I was met with exceptional warmth, understanding, attentiveness, and respect from every..
Windmill Surgery
nena a.
During my short time here, I've been fortunate to encounter Dr. Gonzalez, who is truly exceptional. She takes her time with patients and makes you feel genuinely cared for. Today, I had the pleasure..
Windmill Surgery
cath p.
Absolutely disgraceful! The reception staff showed zero compassion. I called the medical practice feeling extremely distressed about my headaches, only to be brushed off and told to phone back the..
Windmill Surgery
Roberto H.
Attempted 63 phone calls and still can't get past the busy signal! Wouldn't it be great if they had a queue system where I could simply hold and wait for the next available staff member? Looks like..
Windmill Surgery
Cosh O.
Firstly, the staff at the reception desk desperately need either additional training or to be replaced with competent individuals capable of basic communication and comprehension. I repeatedly..
Windmill Surgery
Evelyn A.
I've visited this place repeatedly, yet they consistently cancel my scheduled visits without providing any valid explanation.
Windmill Surgery
Lluis X.
The staff here consistently demonstrate compassion, empathy, and genuine concern during every interaction I've experienced.
Windmill Surgery
S S.
Attempted to contact customer service repeatedly, but each call resulted in either a busy signal or no response whatsoever.
Windmill Surgery
M (.