The Village Medical Centre

I'm battling a brain tumor and potential multiple sclerosis, and your staff has been completely indifferent to my suffering, causing me immense emotional and physical distress. Arbitrarily..

Battling endlessly to get my essential, lifelong medication approved, despite my critical need due to high clot risk and stroke history. The surgery and pharmacy continuously pass the blame, and..

Scheduled a consultation around 8:40 near 10am, no communication received. Urgently need prescription but unable to connect with staff. Spent 18 minutes on hold, attempted again for 10 more minutes..

My child relies on specialized formula due to a medical condition, and the pharmacy consistently fails to process his prescription, leaving him without essential nutrition. When I request an..

Utterly useless medical practice Impossible to secure a consultation - abnormal test results and no communication for over a month. Perpetually unavailable regardless of when you attempt to contact..

I'm completely fed up with this medical practice. Their staff are incompetent and unprofessional. When I called to schedule an appointment, I was informed the earliest slot was three weeks in the..

Complete disappointment. Front desk staff treat patients with utter disrespect. You're forced to call precisely at 8 am to secure any consultation. Dr. Ching is the sole redeeming factor of this..

Doctors are awesome, but their receptionists are so frustrating to communicate with - argh!

It appears the front desk personnel have been recently refreshed, a change I believe was necessary for quite some time. The new team comes across as incredibly courteous and supportive. Phone..

Are the business hours consistent anywhere? The information online seems to contradict what I was told over the phone. Can someone help me confirm the actual operating times?

I'd give zero stars if I could because it doesn't even merit one I've been with this practice for nearly six decades, and it's become absolutely appalling! You never see the same physician, and they..

Every single call I make, I'm placed second in line before being disconnected. I've attempted to contact them over 10 times without success. Eventually, I resorted to physically going to the back of..

Attempting to schedule an in-person consultation for a 91-year-old patient proved impossible, despite a prior telephone consultation where the GP recommended such a meeting. The situation is utterly..

Visited the pharmacy and the pharmacist was absolutely wonderful! She addressed my needs immediately and with such ease!! I'm extremely satisfied and truly appreciative!

Charlie consistently delivers exceptional customer service, greeting patients with warmth, professionalism, and a welcoming demeanor. The entire interaction at the surgery was smooth and efficient,..

The medical staff at this clinic are exceptional, and while scheduling can be challenging, the quality of care is outstanding. Dr. Ching, in particular, stands out as an incredibly compassionate and..

Dr. Chin is absolutely fantastic at her practice. I'm a huge fan! 💕

I was suffering from intense hip pain, completely unable to rest or eat, so I finally consulted my doctor after considerable delay. I underwent blood tests and an X-ray. Subsequently, I received a..

Terrible customer support both over the phone and in-person at the pharmacy counter

Little Charly is absolutely wonderful - constantly cheerful, kind, and courteous, with her adorable infectious giggle that always brings a smile to everyone's face 😊