The Churchill Clinic
RR
Rebecca R. 5 years ago • From Google
Bad
Do NOT waste your time with this practice. Abysmal response times. Abysmal service. Completely failed to provide palliative care for my late father, despite my repeated calls to the practice and informing them of his condition. They only sprang into action after an ambulance crew member personally contacted the GP and urged them to reach out to us. When I spoke with the practice manager, she offered pathetic excuses and attempted to deflect blame onto other staff members like the complex care nurse or Social Services. I was utterly stunned by her telephone demeanor and complete lack of empathy, leaving me speechless during our conversation. Incredibly, a nurse visited our home on the 13th of January, even though the practice was well aware of my father's death (which they were notified about DAYS after it occurred in December). The nurse revealed that the GP practice had sent the letter on the 11th of December. This naturally distressed my mother during her interaction with the nurse. This clearly demonstrates their profound administrative incompetence. As someone working in healthcare with friends who are sonographers and doctors, when I share the details of the Churchill clinics and our family's experience, they are all completely shocked. I acknowledge we're in a pandemic - and as a healthcare professional, I understand better than most how devastating this has been for healthcare services. However, I used this practice years ago before university, and they were just as ineffective then as they are now. There are several surgeries in the area - two in or near Walderslade, and one in Chatham. Save yourself the frustration and DEFINITELY avoid this place; seek care elsewhere.
Marin A.