Carpenters Practice
Rena K. one year ago • From Google
Bad
Terrible service and complete administrative nightmare
I've been registered with this medical practice for over 13 years, and it's been a consistently disappointing journey. The administrative staff are particularly unhelpful and seemingly indifferent whenever I need to reach out. Since the new management took over, the service quality has nosedived even further. I've experienced repeated harassment about unnecessary smear tests, which appear to be more about bureaucratic box-ticking than genuine patient care. Their system changes have made appointment booking almost impossible. The new Evergreen app is perpetually offline, despite promises of 7:45 AM availability. The entire booking process has become an exhausting ordeal. Attempting to secure an appointment means wasting time calling at 8 AM, only to find yourself 30th in the queue, eventually speaking to an apathetic administrator who shows minimal interest in addressing your medical needs. I'm perplexed by their decision to expand their patient list when they demonstrate such a clear lack of commitment to patient treatment. I've encountered numerous issues, including not being informed about critical test results—requiring three separate calls just to obtain necessary information. On one occasion, I checked in for an appointment, was directed downstairs, waited an hour, and discovered they hadn't even properly logged my arrival, causing me to completely miss the consultation. The entire experience is profoundly frustrating and disheartening. Ultimately, this GP surgery is fundamentally ineffective and appears to have minimal concern for patient welfare.
Complete farce. I've been battling sleep apnea and desperately seeking help from a sleep clinic, yet I've never managed to connect with anyone. My high cholesterol requires nutritional and exercise..
Carpenters Practice
Susanna P.
Superb patient care and an outstanding physician
Carpenters Practice
Sindhu J.
The front desk staff display a complete lack of concern. Utterly unprofessional, they fail to provide essential information. Without a doubt, this is the most subpar medical practice I've encountered.
Carpenters Practice
Khia W.
I experienced multiple missed calls during a short period, and when I was away from my phone and work, I returned the call after 10 minutes. The staff assured me I would definitely receive a..
Carpenters Practice
Md U.
Absolutely frustrated with the lowest possible rating. I desperately want to give zero stars. Scheduling an appointment is an incredibly challenging process. Morning calls are painfully slow, with..
Carpenters Practice
Afsheen’s U.
Today, we experienced exceptional care from Dr. Nayaz, and Dr. Mehta continues to provide consistently outstanding service as always.
Carpenters Practice
Rebecca P.
From the moment I became a patient here, my interactions have been consistently excellent. The staff consistently listens attentively to my medical concerns, addressing them promptly and with..
Carpenters Practice
Grace N.
Renewing my GP registration proved challenging since my account had been deactivated due to prolonged inactivity. However, I'm incredibly grateful to the entire staff who went above and beyond to..
Carpenters Practice
Dimitar Y.
Extremely poor medical care. Their standard response is always just to suggest over-the-counter pain medication. The staff lacks genuine professional guidance. Additionally, scheduling an..
Carpenters Practice
Dina G.
After scanning through numerous reviews, it's deeply disheartening to encounter repeated claims that obtaining medical treatment here is practically unattainable. A recurring complaint seems to be..
Carpenters Practice
Asmi K.
I went to see my doctor yesterday who suggested a test. When I approached the Asian female receptionist, she promised to send me a booking link via message. However, she never sent anything, and now..
Carpenters Practice
Juan M.
Scheduling a consultation at this practice is a futile endeavor. No matter how early I ring them up, their standard response is to redirect me to the NHS 111 service or suggest I visit the emergency..
Carpenters Practice
Mili K.
The receptionist today seems completely clueless about her job. She called me back and informed me that no appointments are available, so I'll be placed on hold and returned to the queue, or I can..
Carpenters Practice
Gloria W.
I previously appreciated this medical practice, but their service has dramatically declined. Their new booking system is so overwhelmed that available appointments vanish by 7:45am, despite booking..
Carpenters Practice
Vanessa D.
Absolutely dreadful experience with the NHS. Endured an excruciating wait, watching the queue crawl from position 29 to position 1, which took over an hour. Just when I thought my ordeal was ending,..
Carpenters Practice
Shaun A.
Unable to add my mother to the system, which is quite frustrating and inconvenient.
Carpenters Practice
rena k.
I've been registered with this medical practice for over 13 years, and it's been a consistently disappointing journey. The administrative staff are particularly unhelpful and seemingly indifferent..
Carpenters Practice
fitpro2002 f.
Summaiya Manual Syeda, the receptionist I interacted with, was incredibly competent, polished, and supremely supportive compared to other staff members. She truly stands out. Her customer service is..
Carpenters Practice
Marika G.
Been stuck as the first caller in the queue for an entire hour - the wait is absolutely ridiculous! Customer service needs serious improvement with these insane wait times.
Carpenters Practice
R F.
The phlebotomy service was rough and inconsiderate. The front desk staff were careless, failing to provide all necessary documentation, which forced me to return and reschedule. Suddenly, additional..
Carpenters Practice
Christina P.