Carpenters Practice
RK
Rena K. one year ago • From Google
Bad
I've been registered with this medical practice for over 13 years, and it's been a consistently disappointing journey. The administrative staff are particularly unhelpful and seemingly indifferent whenever I need to reach out. Since the new management took over, the service quality has nosedived even further. I've experienced repeated harassment about unnecessary smear tests, which appear to be more about bureaucratic box-ticking than genuine patient care. Their system changes have made appointment booking almost impossible. The new Evergreen app is perpetually offline, despite promises of 7:45 AM availability. The entire booking process has become an exhausting ordeal. Attempting to secure an appointment means wasting time calling at 8 AM, only to find yourself 30th in the queue, eventually speaking to an apathetic administrator who shows minimal interest in addressing your medical needs. I'm perplexed by their decision to expand their patient list when they demonstrate such a clear lack of commitment to patient treatment. I've encountered numerous issues, including not being informed about critical test results—requiring three separate calls just to obtain necessary information. On one occasion, I checked in for an appointment, was directed downstairs, waited an hour, and discovered they hadn't even properly logged my arrival, causing me to completely miss the consultation. The entire experience is profoundly frustrating and disheartening. Ultimately, this GP surgery is fundamentally ineffective and appears to have minimal concern for patient welfare.
Dimitar Y.