Carpenters Practice
Rena K. one year ago • From Google
Bad
Terrible service and complete administrative nightmare
I've been registered with this medical practice for over 13 years, and it's been a consistently disappointing journey. The administrative staff are particularly unhelpful and seemingly indifferent whenever I need to reach out. Since the new management took over, the service quality has nosedived even further. I've experienced repeated harassment about unnecessary smear tests, which appear to be more about bureaucratic box-ticking than genuine patient care. Their system changes have made appointment booking almost impossible. The new Evergreen app is perpetually offline, despite promises of 7:45 AM availability. The entire booking process has become an exhausting ordeal. Attempting to secure an appointment means wasting time calling at 8 AM, only to find yourself 30th in the queue, eventually speaking to an apathetic administrator who shows minimal interest in addressing your medical needs. I'm perplexed by their decision to expand their patient list when they demonstrate such a clear lack of commitment to patient treatment. I've encountered numerous issues, including not being informed about critical test results—requiring three separate calls just to obtain necessary information. On one occasion, I checked in for an appointment, was directed downstairs, waited an hour, and discovered they hadn't even properly logged my arrival, causing me to completely miss the consultation. The entire experience is profoundly frustrating and disheartening. Ultimately, this GP surgery is fundamentally ineffective and appears to have minimal concern for patient welfare.
The customer service representative I encountered was incredibly discourteous during my call regarding referrals. Whoever this staff member was, assigned on March 6, 2025 at 12:10pm, displayed an..
Carpenters Practice
Juan M.
Scheduling a consultation at this practice is a futile endeavor. No matter how early I ring them up, their standard response is to redirect me to the NHS 111 service or suggest I visit the emergency..
Carpenters Practice
Evelyn E.
During my doctor's appointment, the healthcare professional named Lynette who assisted me was incredibly compassionate and kind. Her approach was remarkably gentle and made me feel truly..
Carpenters Practice
Azmir H.
I had an excellent encounter with this healthcare facility. The medical personnel and physicians demonstrated exceptional courtesy and expertise. I'm truly grateful for the outstanding assistance..
Carpenters Practice
Zinat K.
Prompt and swift communication. Impressed by their dedication and effort.
Carpenters Practice
Majada M.
Top spot for training in east London! :)
Carpenters Practice
Smokey T.
Frustrating that despite understanding their hectic schedule, this medical practice offers zero opportunity to schedule a doctor's appointment in advance, restricting patients to same-day booking..
Carpenters Practice
Shaun A.
Unable to add my mother to the system, which is quite frustrating and inconvenient.
Carpenters Practice
Afsheen’s U.
Today, we experienced exceptional care from Dr. Nayaz, and Dr. Mehta continues to provide consistently outstanding service as always.
Carpenters Practice
R F.
The phlebotomy service was rough and inconsiderate. The front desk staff were careless, failing to provide all necessary documentation, which forced me to return and reschedule. Suddenly, additional..
Carpenters Practice
Melanie M.
One of the most impressive medical practices I've encountered, especially considering my previous unsatisfactory healthcare experiences. The medical staff here genuinely demonstrate compassion and..
Carpenters Practice
Ghost G.
I've been struggling to secure a consultation with my primary care physician for an extended period. After numerous phone attempts, I opted to visit the clinic directly, which proved to be a..
Carpenters Practice
Jatinder K.
I am formally bringing to your attention a service issue that occurred on August 1st, 2025, at around 3:15 PM during my interaction with your reception staff. When I called to obtain a GP contact..
Carpenters Practice
Valantis M.
Your appointment system is completely impractical. Exclusively providing same-day slots during unpredictable time frames means patients must essentially block out their entire day on the off-chance..
Carpenters Practice
Ranjithamalar K.
I'm absolutely delighted with the exceptional service provided. The receptionist Gajenthaa was incredibly helpful, addressing all my concerns and successfully scheduling me an appointment with the..
Carpenters Practice
Rina B.
Carpenters practice offers a beneficial service, and its positioning on the main thoroughfare makes it conveniently accessible.
Carpenters Practice
Rebecca P.
From the moment I became a patient here, my interactions have been consistently excellent. The staff consistently listens attentively to my medical concerns, addressing them promptly and with..
Carpenters Practice
Susanna P.
Superb patient care and an outstanding physician
Carpenters Practice
Sineade B.
I've been associated with this medical practice for some time, and the numerous critical reviews are, unfortunately, justified. Despite my typical inclination to be understanding given the..
Carpenters Practice
Kasia M.
Utterly frustrating! The service is consistently subpar, with numerous new employees who seem unprofessional and discourteous. Scheduling an appointment is an exercise in futility, and even when you..
Carpenters Practice
Ketty T.