RR

Robert R. 2 years ago • From Google

Rating

Bad

Terrible service and complete disregard for patient care

Pretty much echoing the sentiments of other reviews. DEFINITELY NOT A WALK-IN CENTRE. Equally, it's far from the "Urgent Care" they claim to provide. I've experienced this place twice now. The first occasion was following a moderate car collision. I was dismissively told to leave, with a GP supposedly calling back within 5 hours. Today's visit was equally frustrating. They claimed to be at full capacity, this being 2 hours before closing. I detailed my existing internal injury concerns, explaining I was exhibiting signs of potential lapse and internal bleeding. I emphasized this centre was my quickest urgent care option, especially given current A&E wait times of 4-5 hours. The staff member completely ignored my urgent medical situation, simply suggesting I try the walk-in centre near MRI or go to A&E. Worth noting, I was the ONLY patient present! With three reception staff casually chatting and drinking tea when I entered, I'm convinced the real reason was the doctor leaving early. It seemed they were merely running down their hours for pay purposes. Total and complete organizational failure.

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