KT

Kal T. 2 years ago • From Google

Rating

Bad

Terrible service and complete disregard for patients

I've been struggling with this medical practice for several months, and yesterday the situation reached a breaking point when I experienced excruciating lower back pain that forced me to leave work early. This morning, I proactively scheduled an appointment and was given a 3:00pm slot. I arrived at 2:40pm, checked in, and was then subjected to waiting until 4:00pm without any explanation. When I inquired about my appointment, I was stunned to learn that the doctor had already departed. After enduring over an hour of intense discomfort, with staff completely ignoring my presence, I was callously told to reschedule for the next day. The sense of helplessness and frustration was overwhelming. I demanded to see a manager, who ultimately arranged a doctor's consultation, but by then I was so emotionally distressed that I struggled to articulate my medical concerns and was simply dispatched with pain medication. This experience has definitively convinced me to seek a new general practitioner, especially given their history of last-minute appointment cancellations and repeated disappointments. I share this review hoping it helps others avoid similar treatment.

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