LM

Lisa M. 4 years ago • From Google

Rating

Bad

Terrible service and complete lack of compassion

Extremely disappointing medical practice. Despite being a long-time patient who rarely utilized their services, I recently encountered health issues and needed to update my address. Ironically, even though I'm now just 1.5 miles closer to their location, they arbitrarily declared me outside their service area and instructed me to find alternative healthcare. Their staff provided absolutely no rationale or justification for this decision. The receptionist was incredibly unhelpful, and the entire practice demonstrated a complete lack of patient care and compassion. I've since transferred to a much more welcoming doctors' surgery just 200 yards away and feel immensely relieved. This medical practice urgently needs to learn the fundamental principle of genuinely caring for their patients.

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