Carpenters Practice
SS
Shruthi S. 2 years ago • From Google
Bad
I am utterly appalled by the abysmal service provided, forcing me to give a 1-star rating only because Google requires it. Their complete disregard for patient care is shocking. My referral has been pending since January, with repeated promises from staff about regular updates that have never materialized. Despite numerous conversations with the practice manager, Val, and various doctors regarding my unresolved issue, absolutely no progress has been made. I've been compelled to make weekly calls, sometimes twice a week, just to obtain any information. When they request time to address my concerns, weeks pass with no communication, and upon follow-up, staff provide inconsistent and contradictory explanations. Each interaction requires me to recount my entire situation because the staff appear entirely incapable of comprehending or reviewing patient notes. The emotional and time-related toll this has taken on me is immense. I strongly advise anyone to steer clear of this medical practice at all costs.
Dimitar Y.