Osmaston Surgery
CM
Chocolate M. one year ago • From Google
Bad
I endured an excessively long wait exceeding an hour to see the nurse, who was supposedly searching for my mother's B12 injection. Upon inquiring about the delay, the reception staff were completely unhelpful and unable to provide any explanation. Dr. Patel descended and handed my mother a year-long prescription, fully aware that the B12 injection was unavailable at any pharmacy nationwide. My mother had waited two weeks for this specific appointment to receive the B12 injection, yet left without it, despite the clinic's prior knowledge of its unavailability. They then seemed perplexed by my resulting frustration. This medical practice has deteriorated to an unacceptable level. If the rating system permitted, I would absolutely assign zero stars.
Cristina T.