AC

Andrew C. 3 years ago • From Google

Rating

Bad

Terrible service and complete waste of time

I'm constantly frustrated by the impossibility of securing an appointment. Initially promised a callback, I was left waiting, and after three hours of hearing nothing, I rang again. The staff claimed they'd attempted to contact me, which was completely untrue - I'd had my phone with me the entire time. Needing medical attention for an infected cut, I consulted the pharmacist who suggested I could send a photo, but the receptionist adamantly insisted I visit a walk-in centre instead. The entire ordeal resulted in me wasting an entire day, costing me £180 in lost work time. I'm utterly bewildered by the purpose of being registered with a medical practice when obtaining an appointment takes 6-8 weeks, and the alternative is being redirected to a walk-in centre.

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