VM

Valeria M. 4 years ago • From Google

Rating

Bad

Terrible service and confusing communication from staff

This practice desperately needs to hire a receptionist who actually knows what they're talking about. I called this morning (8:30am) because my daughter appears to have conjunctivitis. They instructed me to contact Community Eyecare. When I questioned whether this was correct given my daughter's age, they assured me it was fine and that I must call them as they handle all eye conditions. So I reached out to them, and lo and behold? They cannot help my daughter due to her age, and I'm told my GP must handle it instead. I've attempted to call this practice again, but they have so many incoming calls that they won't even put me on hold. This is absolutely absurd. This isn't the first time they've completely mismanaged a situation. Clearly, their staff requires significant additional training. Meanwhile, I'm now 19th in the queue... and I should be working, but I can't move or I'll lose my place/chance to speak with a (potentially incompetent) staff member. So here I sit, preparing to waste potentially half an hour just to call them again. WISH THERE WAS A ZERO-STAR RATING OPTION.

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