Bridgnorth Medical Practice
Valeria M. 4 years ago • From Google
Bad
Terrible service and confusing communication from staff
This practice desperately needs to hire a receptionist who actually knows what they're talking about. I called this morning (8:30am) because my daughter appears to have conjunctivitis. They instructed me to contact Community Eyecare. When I questioned whether this was correct given my daughter's age, they assured me it was fine and that I must call them as they handle all eye conditions. So I reached out to them, and lo and behold? They cannot help my daughter due to her age, and I'm told my GP must handle it instead. I've attempted to call this practice again, but they have so many incoming calls that they won't even put me on hold. This is absolutely absurd. This isn't the first time they've completely mismanaged a situation. Clearly, their staff requires significant additional training. Meanwhile, I'm now 19th in the queue... and I should be working, but I can't move or I'll lose my place/chance to speak with a (potentially incompetent) staff member. So here I sit, preparing to waste potentially half an hour just to call them again. WISH THERE WAS A ZERO-STAR RATING OPTION.
Impossible to book medical care! You have to call just to arrange a preliminary consultation call before even scheduling an actual appointment! Completely unacceptable!
Bridgnorth Medical Practice
Zoe C.
I've never encountered any problems with this medical practice. The reception staff consistently demonstrate politeness and provide the most supportive assistance possible. Appointments are readily..
Bridgnorth Medical Practice
Haydn B.
An utterly substandard healthcare provider. While I recognize the challenging circumstances professionals face, this practice falls far below my previous experience, and those challenges are surely..
Bridgnorth Medical Practice
Claire S.
It would be incredibly beneficial if we weren't stuck on hold for nearly an hour every time we try to schedule an appointment for the Highley surgical center now managed by Bridgnorth. There's no..
Bridgnorth Medical Practice
tim h.
Every time I've required assistance, I've been promptly attended to and received exceptional care. I'm uncertain about the basis for some of these one-star ratings, as my personal experience has..
Bridgnorth Medical Practice
Marlene S.
Superb medical support today from the practice. I received a phone consultation with a physician promptly, just an hour after my initial contact. The front desk staff member was courteous and..
Bridgnorth Medical Practice
Sean W.
Terrible service. They're completely unresponsive and can't manage the basic task of picking up a phone call.
Bridgnorth Medical Practice
Brian B.
I was a patient at this practice a couple of years back. Without doubt, it's the most abysmal medical facility I've ever encountered. During my seven-year tenure, every consultation involved..
Bridgnorth Medical Practice
Vince S.
Dr Tatton and the entire medical practice have been truly exceptional. They exemplify the very best of what the National Health Service stands for and represent.
Bridgnorth Medical Practice
ann a.
A deeply unsympathetic healthcare approach. Securing an urgent consultation is extremely challenging. Attempting to connect with a physician via telephone when too unwell to visit the clinic is..
Bridgnorth Medical Practice
alison c.
I've been receiving care from the HCA and nursing staff for the past two years, and they've been absolutely outstanding - I couldn't have hoped for superior treatment. Special mention to Sister Cat..
Bridgnorth Medical Practice
MAL B.
My initial appointment at this clinic was incredibly supportive and attentive to my specific requirements and worries. I was thoroughly satisfied with the treatment I received, and no issue seemed..
Bridgnorth Medical Practice
Vicky B.
Scheduling a medical consultation here is incredibly frustrating. You practically need to predict when you'll fall ill days beforehand, and their phone system is so overwhelmed that getting through..
Bridgnorth Medical Practice
Jacqueline J.
After carefully reviewing all the feedback, I find my personal experience quite different from the negative comments. The staff consistently demonstrate care, and I've never struggled to secure a..
Bridgnorth Medical Practice
melodie r.
Quick visit for my vaccine dose, minimal waiting around
Bridgnorth Medical Practice
J P.
Consistently exceptional at providing empathy, resolving issues, and scheduling prompt appointments. Much appreciation.
Bridgnorth Medical Practice
Jane M.
Utterly appalling service today. At 8:15, there were 40 people lined up outside, and securing an appointment seems impossible. The system is ridiculous - if you arrive in the morning, you can't book..
Bridgnorth Medical Practice
Gemma c.
The medical practice is absolutely horrendous - for 6 weeks my partner has been attempting to secure an antibiotic prescription for a severe ear infection, which an audiologist has already..
Bridgnorth Medical Practice
Sylvia B.
Since moving to this area, I've consistently struggled with getting my repeat prescription correctly processed, always requiring an in-person visit to the surgery to resolve issues. Unlike my..
Bridgnorth Medical Practice
Michelle A.
I've been stuck with this GPS system for a year, and it's absolutely terrible. A hospital consultant sent a letter indicating I needed an urgent GP appointment, but I don't even know who my doctor..
Bridgnorth Medical Practice
Erialc R.