MP

Miss P. one year ago • From Google

Rating

Bad

Terrible service and confusion at medical practice

The doctor deserves a single star, and this clinic is utterly laughable. When I called at 8am, they claimed only one face-to-face slot remained, which I booked for my son. Upon requesting my own appointment, I was offered a phone consultation with the same doctor. If a phone appointment is possible, why not a face-to-face?? They claimed multiple appointment types were available, which is absolutely preposterous. Healthcare should prioritize patient care, not bureaucratic nonsense or financial considerations. They need significant improvement. My scheduled time was 3:10, and now it's 3:55 with no communication. When I inquired, I was told the time was merely an "estimate." Are you serious?? Patients apparently have nothing better to do than wait endlessly?? The receptionist, an elderly woman, should be removed. I'm preparing a formal complaint... Follow-up: The doctor finally calls at 4:45pm, for an appointment originally set at 3:10pm. When I mention the late call, he bizarrely states I was booked for an in-person consultation. Unbelievable... Good grief...

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