Oaklands Health Centre
JP
Jamie P. one year ago • From Google
Bad
My mother is a patient at this practice and has multiple complex health conditions that demand careful management. It may sound like a stereotype, but the GP receptionists genuinely demonstrate a complete lack of patient care. They appear to be perpetually onboarding new staff, which indicates significant challenges in maintaining a stable workforce. The administrative errors at this practice have become so frequent that I've stopped counting. Throughout the past year, no one has ever acknowledged responsibility for these mistakes. The receptionists consistently deflect blame, pointing fingers at the GP or pharmacy while refusing to accept their own role in the repeated failures. Appointment scheduling and prescription renewals are consistently mishandled, and when challenged, the staff become immediately defensive. They seem unable or unwilling to provide coherent explanations for their persistent errors. I am preparing to file a formal complaint with the local NHS Trust and am actively seeking an alternative GP practice that will provide the attentive and competent care my mother critically needs.
Mark W.