Mckenzie House Surgery
JB
John B. 2 years ago • From Google
Bad
I'm compelled to write this review due to the sheer arrogance displayed by one of the receptionists, who abruptly took me off medication without understanding the critical need for gradual dosage reduction. As a student in Hartlepool struggling with anti-depressants due to unaddressed bullying and harassment at my art school, I had been managing my medication by phone requests while awaiting a school decision. Initially, this process worked smoothly, but just before deciding not to return to Hartlepool, I encountered a significant roadblock. When attempting to request my medication during a transfer period, a receptionist curtly refused, with a telling pause suggesting an impromptu policy change against phone prescription requests. Her demeanor implied an arbitrary decision made without consideration of patient needs. Clearly lacking medical expertise, she seemed unaware of the dangerous implications of suddenly stopping Sertraline. Consequently, my mental health dramatically deteriorated, rendering me barely functional. As an asthmatic, these medication obstacles could potentially be life-threatening. This incident represents just one of multiple issues with this GP practice. The receptionists consistently advised emergency room visits for non-emergency situations, claiming a lack of x-ray capabilities. My hospital experience was chaotic and confusing, with me initially directed to the wrong department. A competent GP referral could have streamlined this process, but the receptionists' procedural ignorance created unnecessary complications. Their expectation that patients navigate multiple Hartlepool locations without transportation is utterly unreasonable. Patients should have flexibility in choosing their GP. In contrast, my West Yorkshire GP practice demonstrates common sense and staff knowledge that this practice sorely lacks.
Abbie S.