SG

Sandra G. 2 years ago • From Google

Rating

Bad

Terrible service and disorganized medical practice

I previously had a positive experience with this medical practice during Dr. Srinivas's tenure, but now the quality has drastically declined. The current clinicians seem unable to provide adequate care. I've encountered multiple scheduling issues, including an in-person visit where I was informed no appointment existed in their system. Just yesterday, I experienced a similar problem with a phone consultation that never materialized, and I was subsequently told I wasn't even scheduled. After waiting for over two weeks, I'm now being instructed to submit another e-consultation, only to potentially wait again for a consultation with an ineffective clinician, despite consistently requesting an appointment with my regular GP. The level of incompetence is so severe that patients could potentially face life-threatening consequences due to these persistent administrative failures.

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