AU

Ashwini U. one year ago • From Google

Rating

Bad

Terrible service and disrespect at child health center

The staff handling phone calls are highly disorganized and unhelpful, consistently refusing to schedule appointments and repeatedly claiming everything is booked while promising callbacks that never materialize. Following up only leads to being stuck in endless waiting lines. It's unacceptable, especially when dealing with children's healthcare. Their approach is extremely unprofessional and dismissive of their own errors. Moreover, there are clear signs of racial bias, and the staff urgently requires comprehensive training to interact with diverse patients respectfully and to offer genuine apologies when they fail to meet their commitments.

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