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Niqsta N. 2 years ago • From Google

Rating

Poor

Terrible service and disrespect for patients time

I arrived for my scheduled 9:10 AM appointment, but the doctor didn't appear at the surgery until 9:25 AM, with four other patients already waiting. When I voiced my concern to the receptionist, they explained that the locum doctor hadn't notified them of her delay. Having left my exclusively breastfed newborn at home, I couldn't wait any longer after sitting for a total of 35 minutes while the doctor was still seeing her first patient. The receptionists informed me they don't offer advance face-to-face appointments and instead scheduled a phone consultation over a month away. This demonstrates a complete and total disregard for patient care and professional standards. What's even more frustrating is that this isn't an isolated incident - I've previously endured waiting an hour to be seen. One can't help but wonder if the surgery deliberately prolongs wait times to push patients towards seeking private medical care.

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